Abby Mitchell
Guilford
Summary
Compassionate Personal Care Assistant with experience in providing assistance in daily living and personal care services in patients' homes per care plan. Familiarity with monitoring patient condition by observing physical and mental conditions, intake and output, exercise. Strengths include strong interpersonal skills to build rapport with patients, families, and staff; ability to maintain confidentiality of sensitive information; adaptability to handle diverse patient needs and crises. Previous work has positively impacted patient lives through consistent provision of empathetic yet efficient care.
Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
15
15
years of professional experience
Work History
Behavioral Health Outpatient Medical Assistant
St. Elizabeth Physicians
Crestview
06.2025 - Current
- Assisted physicians with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Coordinated patient scheduling and follow-up appointments efficiently.
- Maintained accurate and confidential patient records using electronic health systems.
- Collected patient histories and vital signs for initial assessments.
- Educated patients on treatment plans and medication instructions clearly.
- Collaborated with medical staff to facilitate smooth office operations.
- Implemented office protocols to enhance patient care delivery processes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments following physician instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
PCA/BHT
Lifepoint Health
Cincinnati
05.2025 - 07.2025
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support and companionship to patients during care.
- Maintained a clean and safe environment for patients at Lifepoint Health.
- Documented patient progress and care in electronic health records accurately.
- Communicated effectively with families regarding patient care and needs.
- Collaborated with healthcare team to ensure comprehensive patient care plans.
- Educated patients on health management and wellness practices regularly.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided patients with reminders to maintain personal hygiene, including brushing teeth and combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded promptly to emergency situations according to established protocols.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Assisted patients with recreational activities such as reading books or playing board games.
- Accompanied clients to doctor's appointments and outings when necessary.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Answered questions from family members regarding patient's condition or care plan.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Provided emotional support to patients and families during difficult times.
- Completed basic housekeeping tasks to ensure patient areas remained clean and sanitized for safety.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Responded to bell or light signal calls to assist patients with needs.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Restocked medical supplies regularly to ensure availability for healthcare staff and patient needs.
- Kept instruments and equipment clean and sanitized.
- Performed a variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Assisted with patient admissions, discharges and transfers.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Notified senior staff of patient emergencies to optimize outcomes.
Mental Health Technician
SUN Behavioral Health
Erlanger
07.2022 - 03.2025
- Monitored patient behavior and reported changes to nursing staff.
- Assisted in daily living activities for patients with mental health conditions.
- Maintained a safe and therapeutic environment for all patients.
General Manager
Strong's Pizza
Lawrenceburg
01.2020 - 07.2022
- Oversaw daily operations and ensured smooth restaurant functioning.
- Managed inventory levels and ordered supplies to maintain stock.
- Trained and mentored staff to enhance service quality and teamwork.
Front of House Manager
Strong's Pizza
Lawrenceburg
07.2018 - 06.2020
- Managed daily operations and ensured smooth front of house service.
- Trained and mentored staff on customer service best practices.
- Coordinated reservations and organized seating arrangements efficiently.
Lead Server
LaRosa's Pizzeria
Harrison
07.2017 - 03.2020
- Supervised dining room operations and ensured excellent guest service.
- Trained new servers on menu items and service standards.
- Managed tables and coordinated orders with kitchen staff efficiently.
The Medical Institute of Kentucky
Florence
07.2011 - 08.2012
Education
The Medical Institute of Kentucky
Florence, KYHigh School Diploma -
East Central High School
Brookville, INSkills
- Patient care
- Vital sign monitoring
- Behavioral observation
- Daily living assistance
- Regulatory compliance
- Conflict resolution
- Team collaboration
- Time management
- Communication skills
- Crisis intervention
- Problem solving
- Safety protocols
- Record keeping
- Employee training
- Medical terminology
- Adaptive equipment knowledge
- Meal preparation
- Client advocacy
- Patient documentation
- Physical therapy assistance
- Emotional support
- Emergency response
- Infection control
- Care plan implementation
- Safety awareness
- Mobility support
- Electronic health records
- Patient scheduling
- Vital signs measurement
- Medication administration
- Laboratory specimen collection
- Healthcare compliance
- Patient care management
- Medical supply inventory
- Health education delivery
- Collaboration with healthcare teams
- Effective communication
- Emotional support provision
- Detail-oriented documentation
Languages
English, Native/Bilingual
Timeline
Behavioral Health Outpatient Medical Assistant
St. Elizabeth Physicians
06.2025 - Current
PCA/BHT
Lifepoint Health
05.2025 - 07.2025
Mental Health Technician
SUN Behavioral Health
07.2022 - 03.2025
General Manager
Strong's Pizza
01.2020 - 07.2022
Front of House Manager
Strong's Pizza
07.2018 - 06.2020
Lead Server
LaRosa's Pizzeria
07.2017 - 03.2020
The Medical Institute of Kentucky
07.2011 - 08.2012
The Medical Institute of Kentucky
High School Diploma -
East Central High School