Abby Perryman

Due to the rapid growth of Sano Orthopedics, the current billing department employees (myself included) are being laid off and will be replaced by an outsourced company starting September 1st, 2024.

• Identified past due accounts and contacted account holders to arrange payment.
• Created payment plans based on account holders' financial status and payment abilities.
• Resolved billing discrepancies and patient credit issues.
• Processed payments and refunds quickly to maximize efficiency and meet performance targets.
• Provided training and guidance to new staff on best practices and company policies.
• Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
• Met demands of busy collections group by performing high volume of daily calls.
• Answered questions regarding account status, discrepancies or problems.
• Performed administrative functions for assigned accounts, recorded address changes and purged records.
• Contacted insurance companies to check status of claim payments.
• Maintained detailed notes on all patient interactions for future reference purposes.
• Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
• Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.

• Accepted and processed payments and applied toward account balances.
• Contacted patients with delinquent accounts to solicit payment.
• Answered questions regarding account status, discrepancies or problems.
• Performed administrative functions for assigned accounts, recorded address changes and purged records.
• Contacted insurance companies to check status of claim payments.
• Maintained detailed notes on all patient interactions for future reference purposes.
• Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
• Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.

• Data entry: Processed applications for individuals applying for citizenship.
• Obtained a Government public trust security level clearance