ABBY QUICK

Provided technical support for users experiencing hardware or software issues.

Developed documentation related to IT policies, processes, standards.

Investigated system errors to determine root cause of issue and implement solutions accordingly

Implemented backup procedures to ensure data integrity and availability.

Disassembled computer systems to troubleshoot and resolve hardware issues

Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.

Assisted users in the seamless installation, configuration, and troubleshooting of Nautilus Virtual Desktop (NVD).

Proactively monitors, maintains, and resolves software, hardware, and network issues while ensuring optimal security

protocols.

Acted as the initial point of contact for technical service calls and emails, providing prompt and effective support.

Oversaw user account management and permissions, guaranteeing secure and streamlined access to systems and applications.

Implemented operating system upgrades and conducted security patch deployments in alignment with IT policies.

Exceeded customer satisfaction by finding creative solutions to problems.

Implemented security measures such as firewalls, antivirus protection programs, to protect the organization's networks from

external threats.

Installed and tested software patches, upgrades, new hardware components in the network environment.

Created configuration guides for deploying new desktops, laptops and mobile devices.

Maintained cloud-

hosted and on-site servers by applying appropriate patches and monitoring hardware health.

Performed data backups and disaster recovery operations.

Orchestrated and oversaw upgrades to system hardware and software.