Steven Brevett
Bloomington,Indiana
Summary
Detail-oriented IT specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
11
11
years of professional experience
Work History
IT Specialist
SSI Super Systems Inc
02.2023 - 01.2024
- Configured hardware, devices, and software to set up work stations for employees
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Customer Service Representative
Hertz
06.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior PC Support Specialist
Enterprise Solutions
06.2021 - 02.2023
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Developed strong professional relationships with clients through clear communication of technical concepts and effective troubleshooting efforts.
Information Technology Specialist
Eliassen Group
08.2020 - 06.2021
- Used ticketing systems to manage and process support actions and requests
- Performed daily system monitoring, verifying integrity and availability of hardware, systems and key processes.
Information Technology Consultant
Cloud Tech R Us
04.2013 - 08.2020
- Directed IT services, counseled executives and collaborated with senior management on strategic planning
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT09.2023
Associate of Science - Information Technology Systems Specialist
Broward College
Davie, FL12.2017
Skills
- Windows 10 1909-20H2
- File System Administration
- Microsoft Office 365
- Active Directory
- Adobe Acrobat
Timeline
IT Specialist
SSI Super Systems Inc
02.2023 - 01.2024
Customer Service Representative
Hertz
06.2022 - 02.2023
Senior PC Support Specialist
Enterprise Solutions
06.2021 - 02.2023
Information Technology Specialist
Eliassen Group
08.2020 - 06.2021
Information Technology Consultant
Cloud Tech R Us
04.2013 - 08.2020
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Science - Information Technology Systems Specialist
Broward College
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