Detail-oriented IT specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
11
11
years of professional experience
Work History
IT Specialist
SSI Super Systems Inc
2023.02 - 2024.01
Configured hardware, devices, and software to set up work stations for employees
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Customer Service Representative
Hertz
2022.06 - 2023.02
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior PC Support Specialist
Enterprise Solutions
2021.06 - 2023.02
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
Developed strong professional relationships with clients through clear communication of technical concepts and effective troubleshooting efforts.
Information Technology Specialist
Eliassen Group
2020.08 - 2021.06
Used ticketing systems to manage and process support actions and requests
Performed daily system monitoring, verifying integrity and availability of hardware, systems and key processes.
Information Technology Consultant
Cloud Tech R Us
2013.04 - 2020.08
Directed IT services, counseled executives and collaborated with senior management on strategic planning
Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT
09.2023
Associate of Science - Information Technology Systems Specialist
Broward College
Davie, FL
12.2017
Skills
Windows 10 1909-20H2
File System Administration
Microsoft Office 365
Active Directory
Adobe Acrobat
Timeline
IT Specialist
SSI Super Systems Inc
2023.02 - 2024.01
Customer Service Representative
Hertz
2022.06 - 2023.02
Senior PC Support Specialist
Enterprise Solutions
2021.06 - 2023.02
Information Technology Specialist
Eliassen Group
2020.08 - 2021.06
Information Technology Consultant
Cloud Tech R Us
2013.04 - 2020.08
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Science - Information Technology Systems Specialist
Broward College
Similar Profiles
Raees Fareed AhmedRaees Fareed Ahmed
Senior SQA Engineer at SSI - Strategic Systems InternationalSenior SQA Engineer at SSI - Strategic Systems International