Desired Job Title
Legal AssistantAssistant Manager / Owner911 DispatcherFreight AssociateCorrectional OfficerWork Type
Part TimeLocation Preference
RemoteHybridLocation: Bismarck, ND
Open to relocation: Yes
Open To Work
Abby R. Berger
Bismarck,ND
Work Preference
Summary
Versatile professional with a strong foundation in legal administration, operations management, and customer service. Demonstrated success in managing complex operations while ensuring compliance and upholding confidentiality standards. Committed to leveraging diverse experiences to drive significant contributions in challenging environments.
Overview
18
18
years of professional experience
Work History
Legal Assistant
Morgan County Government Office of the States Attorney
Mandan, ND
03.2026 - Current
- Provide comprehensive administrative and legal support in a fast-paced State's Attorney's Office while maintaining strict confidentiality and professionalism. Coordinate court calendars, prepare legal documents, organize case files, and serve as a primary point of contact for attorneys, law enforcement, court personnel, victims, witnesses, defendants, and the public.
- Maintain and reconcile the office court calendar, ensuring hearings, trials, meetings, and attorney schedules remain accurate and current.
- Draft, proofread, and process legal correspondence, pleadings, subpoenas, and other confidential legal documents.
- Prepare, organize, and maintain legal case files for criminal proceedings and court appearances.
- Coordinate communication between attorneys, law enforcement agencies, court personnel, victims, witnesses, and members of the public.
- Ensure compliance with legal procedures while safeguarding confidential records and sensitive information.
- Utilize Microsoft Office Suite and legal case management systems to maintain records, prepare documents, and track deadlines.
- Prioritize multiple deadlines in a high-volume legal environment while maintaining exceptional attention to detail and accuracy.
- Supported attorneys in preparation and management of criminal cases, fostering efficient case progression and communication.
- Provided professional, compassionate customer service to individuals involved in the criminal justice process, enhancing their experience and understanding.
Assistant Manager / Owner
Dutch Mill Florist
Bismarck, ND
05.2020 - Current
- Managed daily store operations, ensuring efficient inventory management, accurate pricing, and high-quality standards.
- Managed employee scheduling, training, and onboarding of new hires effectively.
- Delivered exceptional customer service in-person, via phone, and through online platforms.
- Addressed customer service issues swiftly, improving satisfaction and fostering repeat business.
- Coordinated daily deposits with accounts payable and receivable processes, ensuring timely payroll management.
- Maintained company website and sourced fresh products by coordinating with wholesalers.
- Designed floral arrangements for weddings, funerals, holidays, and special occasions.
911 Dispatcher
North Dakota DES State Radio
11.2015 - 04.2021
- Coordinated timely responses to critical incidents by dispatching emergency services efficiently.
- Managed CAD system events and conducted NCIC inquiries to ensure accurate and timely information delivery.
- Executed driver vehicle and warrant checks, prioritizing confidentiality and accuracy to support law enforcement operations.
- Communicated effectively with law enforcement using proper radio protocol, phonetic alphabet, and 10-codes.
- Maintained composure and attention to detail in high-stress situations to facilitate effective emergency response.
Freight Associate
Scheels All Sports
Bismarck, ND
08.2015 - 10.2015
- Processed incoming freight and verified shipments for timely distribution to departments.
- Priced, stocked, and organized merchandise on sales floor to optimize customer experience.
- Assisted customers and supported frontend operations during peak hours to maintain service quality.
Correctional Officer
North Dakota State Penitentiary
Bismarck, ND
08.2014 - 06.2015
- Ensured safety and security of inmates, staff, and the facility.
- Supervised inmate movement, recreation, meals, and medication distribution to maintain order and safety.
- Monitored inmate behavior to ensure safety and security within the facility.
- Conducted regular inspections of cells and common areas to identify and eliminate contraband risks.
- Implemented emergency protocols during critical incidents or disturbances.
- Documented outcomes of incidents in detailed reports and included use of force.
- Controlled access to secure areas and monitored security systems to maintain safety protocols.
Order Planner
Menlo Worldwide Logistics
Bismarck, ND
02.2013 - 07.2014
- Monitored inventory levels and identified shortages to proactively facilitate replenishment efforts.
- Coordinated daily orders across departments, ensuring on-time fulfillment and alignment with operational needs.
- Documented outages and supported team members in resolving scanning and order issues, enhancing workflow efficiency.
- Operated forklifts to assist warehouse staff with logistics and material handling.
Ward Clerk (Emergency Room)
St. Alexius Medical Center
Bismarck, ND
09.2012 - 01.2013
- Collected and entered patient information and physician orders to ensure accurate and timely care.
- Facilitated patient admissions and discharges, optimizing workflow and enhancing patient experience.
- Communicated critical patient information effectively to medical staff.
- Answered internal and external calls while greeting patients in fast-paced ER setting.
- Coordinated communication among hospital departments to streamline operations and improve response times.
- Managed patient records, ensuring confidentiality in high-pressure medical environment.
Team Manager
McDonalds
Bismarck, ND
09.2008 - 08.2012
- Supervised staff scheduling to ensure optimal coverage during peak hours, enhancing operational efficiency.
- Trained team members on customer service best practices, fostering skill development.
- Resolved customer complaints promptly, resulting in improved customer satisfaction.
- Maintained quality control standards to ensure high customer satisfaction.
- Managed cash handling, deposits, and opening and closing procedures.
- Implemented food safety and cleanliness compliance procedures to uphold standards.
- Coordinated inventory management to reduce waste and ensure product availability.
- Conducted performance evaluations to support team members' development goals.
Education
Bachelor of Science - Criminal Justice
Minot State University
Minot12-2019
Associate of Arts - Criminal Justice
Bismarck State College
Bismarck12-2017
Associate of Science - Criminal Justice
Bismarck State College
Bismarck, ND12-2017
Skills
- Legal research
- Case management
- Critical thinking
- Case preparation
- Document management
- Case scheduling
- Case filing
- Microsoft Office proficiency
- Conflict resolution
- Active listening
- Court filing
Timeline
Legal Assistant
Morgan County Government Office of the States Attorney
03.2026 - Current
Assistant Manager / Owner
Dutch Mill Florist
05.2020 - Current
911 Dispatcher
North Dakota DES State Radio
11.2015 - 04.2021
Freight Associate
Scheels All Sports
08.2015 - 10.2015
Correctional Officer
North Dakota State Penitentiary
08.2014 - 06.2015
Order Planner
Menlo Worldwide Logistics
02.2013 - 07.2014
Ward Clerk (Emergency Room)
St. Alexius Medical Center
09.2012 - 01.2013
Team Manager
McDonalds
09.2008 - 08.2012
Bachelor of Science - Criminal Justice
Minot State University
Associate of Arts - Criminal Justice
Bismarck State College
Associate of Science - Criminal Justice
Bismarck State College