Abby Riley
Fenwick Island,DE
Summary
Dynamic professional with a proven track record of enhancing guest satisfaction through exceptional service and effective communication. Skilled in problem-solving and time management, ready to contribute to a positive experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Crab Alley
Ocean City, Maryland
07.2023 - Current
- Delivered exceptional customer service in high-pressure dining environment, enhancing guest satisfaction.
- Assisted in training new waitstaff on operational procedures, ensuring consistency in service standards.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Resolved customer complaints with professionalism and care.
- Cultivated strong relationships with regular customers through engaging conversations, fostering loyalty.
Medical Assistant
Schweiger Dermatology
Swedesboro, New Jersey
10.2024 - 05.2025
- Assisted Dermatologist during patient examinations and procedures.
- Managed appointment scheduling and patient flow efficiently.
- Instructed patients on skincare routines and treatment plans to promote effective self-care.
- Ensured accuracy in medical records through precise charting and transcription into electronic health record system.
Medical Assistant
West Ocean City Injury and Illness Center
Ocean City, Maryland
05.2022 - 08.2022
- Delivered multi-skilled services to enhance patient care experience.
- Assisted physicians with patient care by taking vital signs, patient histories, obtaining lab, point-of-care testing, and initiating therapeutic modalities.
- Maintained clean and well-stocked examination rooms to support efficient patient flow.
Ice Cream Server & Manager
King Kone
Ocean City, Maryland
06.2020 - 08.2022
- Engaged customers to foster a welcoming atmosphere that enhanced their experience.
- Trained new staff on customer service and operational procedures to maintain high service standards.
- Processed customer transactions accurately and efficiently to ensure smooth operations.
- Maintained cleanliness and organization of the serving area.
Education
Bachelor Science in Nursing - Nursing
Thomas Jefferson University
Philadelphia, PA05-2027
Bachelor of Science - Exercise Science
Rowan University
Glassboro, NJ12-2024
Skills
- Engaging customer service
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Problem solving
Certification
- American Heart Association CPR/AED-BLS Certified 2025
Timeline
Medical Assistant
Schweiger Dermatology
10.2024 - 05.2025
Waitress
Crab Alley
07.2023 - Current
Medical Assistant
West Ocean City Injury and Illness Center
05.2022 - 08.2022
Ice Cream Server & Manager
King Kone
06.2020 - 08.2022
Bachelor Science in Nursing - Nursing
Thomas Jefferson University
Bachelor of Science - Exercise Science
Rowan University