Jay Tolleson
Billerica,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and learn new skills.
Overview
6
6
years of professional experience
Work History
Shift Leader
Pet Supplies Plus
06.2020 - 10.2023
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Updated tracking spreadsheets for process monitoring and reporting.
Store Team Member
Michael's Arts & Crafts Store
10.2017 - 08.2019
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves well stocked.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
Education
Bachelor of Arts - Illustration
Massachusetts College of Art And Design
Boston, MA05.2023
Skills
- Engaging customer service
- Organizational skills
- Effective verbal and written communication
- Technology troubleshooting
Software Experience
- Knowledgeable with Adobe Photoshop and InDesign
- Experience with Microsoft Word and Spreadsheets
- Experience with website building
Timeline
Shift Leader
Pet Supplies Plus
06.2020 - 10.2023
Store Team Member
Michael's Arts & Crafts Store
10.2017 - 08.2019
Bachelor of Arts - Illustration
Massachusetts College of Art And Design