Hi, I’m
Abby Schalk
Winter Garden,FL
Summary
Proven track record in enhancing customer experiences and boosting satisfaction, as demonstrated at The Walt Disney World Company. Skilled in multitasking and exceptional communication, I excel in promotional strategies and customer service, consistently receiving positive feedback for performance excellence and innovative problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
years of professional experience
1
Certification
Work History
The Walt Disney World Company
Entertainment Operations
01.2024 - Current
Job overview
- Created lasting impressions on clients through innovative acts that left them wanting more.
- Supported colleagues during peak periods, ensuring smooth operation of entertainment services at all times.
- Served as an ambassador for the establishment's brand image, upholding high standards of presentation, conduct, and performance.
- Received consistent positive feedback from both guests and management for outstanding service quality.
- Showcased versatility in performing various roles across different types of events to meet client requirements efficiently.
Blendology Hair Salon
Hairstylist
05.2023 - 12.2023
Job overview
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Victoria Claire's Formal Wear
Customer Service Representative
11.2020 - 07.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Colorado State University - Global Denver, CO
Bachelor of Science from Business Management
04.2024
University Overview
- 3.83 GPA
- Acceptance into the Golden Key International Honor Society
- 72 credits in medicinal and health-related sciences
- Capstone Project: Corporate Social Responsibility: The Walt Disney World Company, Sole Writer and Editor: This Thesis highlighted inclusive actions that may be implemented in operations to provide acknowledgement and assistance to international guests.
Skills
- Strong multitasking
- Exceptional communication
- Promotional strategies
- Exceptional customer service
Certification
- Certified Cosmetologist, Paul Mitchell The School - March 2022 - February 2023
Work Preference
Work Type
Part TimeFull TimeInternshipLocation Preference
RemoteHybridImportant To Me
Career advancementFlexible work hoursAdditional Information
As a pageant competitor, I learned the importance of interpersonal communication skills. Through this, I have been able to expand my confidence skills and apply these qualities to other avenues of my life, both personally and professionally. Along with this, I have also learned the importance of intellectual and intelligent communication skills, to provide exceptional experiences for all. With 9 years in the pageant industry, I credit my professional qualities to the skills provided in the training.
Timeline
Entertainment Operations
The Walt Disney World Company
01.2024 - Current
Hairstylist
Blendology Hair Salon
05.2023 - 12.2023
Customer Service Representative
Victoria Claire's Formal Wear
11.2020 - 07.2022
Colorado State University - Global
Bachelor of Science from Business Management