Abby Scherer
Summary
Knowledgeable and dedicated customer service professional with experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Front Line Worker/ Service Worker
Dubs Drive Inn
05.2023 - 08.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Camp Counselor
Camp Bennet
05.2021 - 07.2021
- Worked with special needs children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Inspected equipment and machinery to verify functionality and safety.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
High School Diploma -
Wylie East Highschool
Wylie, TX05.2024
Skills
- Credit Card Transaction Processing
- Sales Report Generation
- Administrative and Office Support
- Credit Checks
- Calm and Professional Under Pressure
- Surface Preparation
- Service Quality
- Issue and Complaint Resolution
Timeline
Front Line Worker/ Service Worker
Dubs Drive Inn
05.2023 - 08.2023
Camp Counselor
Camp Bennet
05.2021 - 07.2021
High School Diploma -
Wylie East Highschool
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