Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Timeline
Generic

Abby Sellers

Lakewood,WA

Summary

Motivated Automotive Service Advisor with a strong background in customer service and hands-on automotive knowledge. Proven ability to manage service workflows, explain complex vehicle issues in simple terms, and keep customers informed and confident throughout the repair process. Known for building rapport quickly, resolving concerns efficiently, and supporting high-performing service teams in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Advisor/ Parts Advisor

Bristow's Auto Repair
10.2023 - 04.2024
  • Greeted customers and checked them in for their appointment.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Created and Reviewed service orders to ensure that all work was done correctly, according to shop standards.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Processed customer orders for automotive parts, supplies and tools.
  • Answered incoming phone calls from customers seeking assistance or information about products or services offered.
  • Collected deposits or payments and arranged for billing.

Service Advisor

Honda of Fife
05.2023 - 07.2023
  • As a Service Advisor, my position consisted of establishing high customer satisfaction by providing honest, prompt, and straight forward customer service.
  • Consistently met monthly sales goals, resulting in a increase in gross revenue and CSI score of 98%.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Wrote repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required
  • Maintained customer rapport by explaining the cost estimates for labor and parts to each customer and obtain customer approval of estimates before allowing work to be done on the vehicle.
  • Upsold additional products or services when appropriate.

Hybrid Service Advisor

Toyota of Puyallup
08.2022 - 11.2022
  • Greeted customers and addressed their needs in a professional manner.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Prepared invoices for services rendered and collected payments from customers.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Explained amount for expected services and provided detailed answers to customer questions.

BDC Service Representative

Tacoma Dodge Chrysler Jeep Ram
04.2022 - 08.2022
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Conducted follow-up calls to customers to ensure satisfaction with services provided.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Handled telephone inquiries regarding appointments and work in process.
  • Contributed to business growth by confirming customer satisfaction with service and quality.

Seasonal Team Lead

Vans
10.2021 - 02.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Maintained daily inventory to facilitate successful material distribution.
  • Assigned projects and distributed tasks to team members as per area of expertise.

Service Advisor

Larson Hyundai
08.2019 - 02.2020
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Identified problems and services needed by listening to customers' descriptions of symptoms
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Upsold additional products or services when appropriate.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Seasonal Service Ambassador

Target
03.2019 - 08.2019
  • At Target, my position consisted of helping customers maneuver and feel comfortable during the store remodel.
  • Provided customer service support to ensure a positive shopping experience.
  • Monitored stock levels and restocked shelves as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Seasonal Sales Associate

Vans VF Footwear
10.2018 - 02.2019
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Education

General Studies

Pierce College
Lakewood, WA
06.2023

High School

Steilacoom High School
Steilacoom, WA
06.2018

Skills

  • Service Advising
  • Customer Service
  • Scheduling
  • Administrative Support
  • Data Entry
  • Invoice Processing
  • Multi-Line Telephone Skills
  • Sales Techniques
  • Positive and Professional
  • Payment Processing

Certification

  • American Red Cross CPR, First Aid, and AED Certification

Extracurricular Activities

When I'm not working, I enjoy taking my dogs on hikes, working on cars and going to cars events, and spending time with friends and family.

Timeline

Service Advisor/ Parts Advisor

Bristow's Auto Repair
10.2023 - 04.2024

Service Advisor

Honda of Fife
05.2023 - 07.2023

Hybrid Service Advisor

Toyota of Puyallup
08.2022 - 11.2022

BDC Service Representative

Tacoma Dodge Chrysler Jeep Ram
04.2022 - 08.2022

Seasonal Team Lead

Vans
10.2021 - 02.2022

Service Advisor

Larson Hyundai
08.2019 - 02.2020

Seasonal Service Ambassador

Target
03.2019 - 08.2019

Seasonal Sales Associate

Vans VF Footwear
10.2018 - 02.2019

General Studies

Pierce College

High School

Steilacoom High School

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