Abby Sherman
Sales Assistant and Customer Service Specialist
Prospect,VA
Summary
Recently relocated with my spouse from my home of Kansas City, Mo. to the Farmville, Va. area. Looking for Office Support or Administrative positions with a focus on customer service. Dynamic professional skilled in customer engagement, data entry, and administrative support. Over 14 years of experience in diverse customer service roles, adept at resolving inquiries and improving operational processes. Strong organizational and communication abilities contribute to team success and to customer satisfaction.
Overview
5
5
years of professional experience
Work History
Office Administrator, Sales Assistant & Customer Service
Roma Bakery
Kansas City, Missouri
08.2023 - 07.2026
- Communicated with customers and internal staff, addressing inquiries via phone and email to enhance customer experience.
- Acquired in-depth product knowledge to assist customers in making informed purchase decisions.
- Processed orders using dedicated software and maintained accurate transaction records.
- Updated customer contact and payment information in coordination with accounts receivable.
- Maintained accurate weekly logs of delivery route sales data in physical and digital formats for management review.
- Supported sales representatives by managing automated reminders for customers to place orders.
Customer Service Specialist
At Home Décor Store
Kansas City, Missouri
09.2021 - 12.2023
- Resolved customer inquiries and concerns to deliver quality service and achieve performance benchmarks.
- Guided customers through changing store layout and product locations to improve shopping experience.
- Trained new hires on products, services, and best practices to enhance onboarding experience.
Education
College Readiness Diploma -
Oak Park High School
Kansas City, Mo05.2015
Skills
- Order processing
- Data entry
- Administrative support
- Microsoft Office proficiency
- File management
- Inbound call handling
- Customer engagement
- Organizational skills
- Attention to detail
References
- Carl M., Quaratto, carlq@kcroma.com, 816-455-8888, 816-985-9480, Roma Bakery, Roma Bakery Management
- Theresa, Rath, 816-455-8888, Roma Bakery, Trainer and Office Admin.
- Lindsay, Halter, 417-350-3274, At Home, Trainer
Timeline
Office Administrator, Sales Assistant & Customer Service
Roma Bakery
08.2023 - 07.2026
Customer Service Specialist
At Home Décor Store
09.2021 - 12.2023
College Readiness Diploma -
Oak Park High School