Abby Smith
Prescott Valley,AZ
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
1
1
year of professional experience
Work History
Patient Service Representative
Forefront Dermatology
Prescott Valley
09.2022 - 06.2023
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Balanced deposits and credit card payments each day.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Phlebotomist
LabCorp
Prescott
06.2022 - 09.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Phlebotomist
Yavapai Regional Medical Center West
Prescott
12.2021 - 06.2022
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
Phlebotomy -
Medstar
Peoria, AZ11.2021
Diploma -
Bradshaw Mountain High School
Prescott Valley 05.2020
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Office administration
Timeline
Patient Service Representative
Forefront Dermatology
09.2022 - 06.2023
Phlebotomist
LabCorp
06.2022 - 09.2022
Phlebotomist
Yavapai Regional Medical Center West
12.2021 - 06.2022
Phlebotomy -
Medstar
Diploma -
Bradshaw Mountain High School