Abby Snodgrass
Denton,NE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Plumbing, HVAC, and Electrical service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Membership Coordinator
John Henry's Plumbing Heating Air And Electrical
04.2021 - Current
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Boosted membership retention by implementing effective communication strategies and providing personalized member support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Maintained membership database, ensuring that all information was current and accurate.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Scheduled and assigned daily work and activities for team members.
Customer Service/Dispatcher
John Henry’s
03.2013 - 04.2021
- Dispatching 20 Service Professionals
- Answering phones
- Running and compiling reports
- Scheduling service appointments
- Enter demographic information
Receptionist/Scheduler
Neurology Associates
10.2012 - 03.2013
- Pulling and filing medical charts, Check patients in and out, Sort incoming faxes
Receptionist/Scheduler
Plaza West Psychiatrists
08.2009 - 10.2012
- Schedule appointments, Check patients in and out, Answer phones, Call prescriptions to pharmacy’s, Sort incoming faxes and mail, Insurance authorizations, Coding, Enter demographic information
Education
Medical Billing and Coding, True -
Penn Foster Career School
01.2009
Syracuse-Dunbar-Avoca High School
01.1999
Skills
- Staff education and training
- Call Center Operations
- Service Titan Software
- Podium Software
- Microsoft Office Suite
- Dial Pad Software
- Billing Adjustments and Refunds
- Customer service expertise
Timeline
Membership Coordinator
John Henry's Plumbing Heating Air And Electrical
04.2021 - Current
Customer Service/Dispatcher
John Henry’s
03.2013 - 04.2021
Receptionist/Scheduler
Neurology Associates
10.2012 - 03.2013
Receptionist/Scheduler
Plaza West Psychiatrists
08.2009 - 10.2012
Medical Billing and Coding, True -
Penn Foster Career School
Syracuse-Dunbar-Avoca High School
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