Dainya Nida
Administrative Coordinator; Project Supervision And Management
Boca Raton,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Project Case Management and Youth Development Education. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
20
20
years of post-secondary education
Work History
Membership Coordinator
Boys & Girls Clubs Of Palm Beach County
Palm Beach County, United States
06.2020 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Increased efficiency and team productivity by promoting operational best practices.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with Club Directors and staff members to enhance customer service experience and exceed team goals through effective 21st Century Members satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Improved overall efficiency by anticipating needs and providing outstanding support.
- Cross-trained and provided back up for customer service managers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Educated the parents/guardian of 21st Century and Club Memberabout billing, payment processing and support policies and procedures.
- Facilitated inter-departmental communication to effectively provide customer support.
- Contacted 21st Century Members of Boca Raton Club to verify account information and maintain accuracy, resulting in an increase of database reports satisfaction.
- Developed effective community outreach.
- Maintained detailed database to improve processes of billing, payment processing, policies and procedures, responded proactively and positively to rapid change.
- Provided onboarding and guidance to other employees to meet goals while growing opportunities for the Boys & Girls Clubs of Boca Raton.
- Followed-through on all critical inter-departmental escalations to increase 21st Century Members retention rates.
Program Team Leader, AmeriCorps and Bright Future
Boys & Girls Clubs Of Palm Beach County
West Palm Beach, Florida
10.2018 - Current
- Recruit and assist with interviews for all potential AmeriCorps and Youth Volunteer
- Corps (YVC) members.
- Manage 30 AmeriCorps members and utilize a case management approach to track progress of 170 youth.
- Develop, plan and implement developmentally appropriate programs as prescribed by the Bright Futures program and related agreements, to meet outcomes and performance measures outlined in each grant.
- Maintain records, including enrollment forms, documentation of hours of service, time sheets, scheduling for submission of reports on a timely basis.
- Maintain AmeriCorps and YVC member files and meet regularly with volunteers to establish and monitor program, educational, and career goals.
- Develop and maintain strong rapport with volunteers to address challenges and encourage program completion
- Work with Club Directors to develop appropriate placements and assignments for all volunteers
- Master an array of tools, including Excel and nFocus to manage program and participant data, and prepare necessary reports.
- Organize and coordinate various activities, including presentations and workshops.
- Prepare accurate reports for federal and county grants as well as preparing for grant audits.
- Ensure compliance with all federal, state and county mandates specific to the Program.
Customer Insurance Representaive
Allstate
Palm Beach Gardens, Florida
06.2018 - 10.2018
Teacher
Malvern School
North Wales, Pennsylvania
09.2016 - 03.2018
Waitress
Mahwah Bar And Grill
Mahwah, New Jersey
02.2014 - 09.2016
Elementary School Teacher
Clara Coleman Elementary School
Glen Rock, New Jersey
08.2015 - 08.2016
Sales Associate, Visuals Special Events Department
Nordstrom Inc
Wellington, Florida
08.2012 - 01.2014
Education
Bachelor Applied Science Supervision & Management
Palm Beach State College
Lake Worth, FL 01.2020 - 12.2021
Associate of Arts General Education
Palm Beach State College
West Palm Beach 01.2019 - 12.2019
Youth Development Associate
Palm Beach State College
Lake Worth, FL 01.2020 - 05.2020
Child Care Services Management
Palm Beach State College
Lake Worth, FL 01.2022 - Current
Associate in Science Human Services
Palm Beach State College
Lake Worth, FLFlorida Child Care Professional Credential (FCCPC)
Palm Beach State College
Lake Worth, FL 05.2019 - 05.2024
Staff Credential, Florida DCF
Palm Beach State College
Lake Worth, FL 05.2019 - 05.2024
First Aid CPR Adult/Infant AED, American Heart Ass
05.2019 - 05.2022
Florida License440 CustomerInsuranceRepresentative
07.2018 - 07.2022
Skills
Membership policies and procedures
Key holder experience
Report preparation
CRM
Service standard compliance
Training development aptitude
Money handling abilities
Staff education and training
Strategic sales knowledge
Professional telephone demeanor
Key stakeholder relationship building
Sales expertise
Staff Scheduling
Active member engagement
Materials, applications and other documentation
Written and oral communication
Relationship building
Issue response and remediation
Timeline
Child Care Services Management
Palm Beach State College
01.2022 - Current
Membership Coordinator
Boys & Girls Clubs Of Palm Beach County
06.2020 - Current
Bachelor Applied Science Supervision & Management
Palm Beach State College
01.2020 - 12.2021
Youth Development Associate
Palm Beach State College
01.2020 - 05.2020
Florida Child Care Professional Credential (FCCPC)
Palm Beach State College
05.2019 - 05.2024
Staff Credential, Florida DCF
Palm Beach State College
05.2019 - 05.2024
First Aid CPR Adult/Infant AED, American Heart Ass
05.2019 - 05.2022
Associate of Arts General Education
Palm Beach State College
01.2019 - 12.2019
Program Team Leader, AmeriCorps and Bright Future
Boys & Girls Clubs Of Palm Beach County
10.2018 - Current
Florida License440 CustomerInsuranceRepresentative
07.2018 - 07.2022
Customer Insurance Representaive
Allstate
06.2018 - 10.2018
Teacher
Malvern School
09.2016 - 03.2018
Elementary School Teacher
Clara Coleman Elementary School
08.2015 - 08.2016
Waitress
Mahwah Bar And Grill
02.2014 - 09.2016
Sales Associate, Visuals Special Events Department
Nordstrom Inc
08.2012 - 01.2014
Associate in Science Human Services
Palm Beach State College