ABBY THOMPSON
Atlanta,GA
Summary
A self-motivated, analytical, and results-oriented professional with experience in project coordination, process improvement, internal communications, leadership, and relationship building.
Overview
5
5
years of professional experience
Work History
Talent Development & Learning Associate
Piedmont Healthcare
06.2023 - Current
- Supports the Talent Development and Learning Team.
- Coordinates new project initiatives; streamlines current processes and leverages technology to gain efficiency; creates content for advertising training programs; and provides support to learning programs.
Assistant Swim Coach
University Of Wisconsin - Whitewater
10.2022 - 05.2023
- Directly supports the UW-Whitewater swim team and their needs.
- Facilitates practices and helps athletes develop their skills further.
- Assists with planning and coordinating team travel and meals.
Server
Fireside | Mezzanine | Fireside Dinner Theatre
01.2022 - 09.2022
- In consecutive roles, effectively manage multiple customer orders within assigned section of high-volume and fast-paced environment
- Provide high-quality customer service, ensuring all food and beverage items are delivered promptly and in accordance with quality standards.
Tutor
University Of Wisconsin - Whitewater
01.2020 - 05.2022
- Facilitated individual and group tutoring on various subjects to support students in developing skills and improving learning process.
- Identified specific learning needs and applied instructional methods to ensure clarity and understanding.
Administrative Assistant
Agropur
07.2020 - 12.2021
- Directly supported the shipping department team and operations
- Assumed full responsibility for performing duties of outside staff when necessary
- Accurately entered customer information and prepared orders for shipment
- Organized and maintained files and paperwork
- Assisted in the implementation of the new barcode system by testing processes and drafting instructional guides for employees.
Customer Care Intern
Pioneer Metal Finishing
07.2019 - 08.2020
- Delivered various projects independently and in collaboration with internal teams
- Achieved customer satisfaction by way of professional communication, conflict resolution, and delivering quality service and solutions
- Handled all customer correspondence and responded to all customer inquiries, complaints, and requests.
Education
Bachelor’s Degree In Business Administration - Management And Corporate Health Communications -
University of Wisconsin - Whitewater
Whitewater, WI05.2022
Skills
- Project Coordination
- Detail Oriented
- Relationship Building
- Strong Communication and Interpersonal Skills
- Leadership Qualities
- Complex Problem-Solving
Accomplishments
- Dean’s List
- Lowell Award
- Member of Swim and Dive Team
- Team Captain
- President, Student Athlete Advisory Committee
Timeline
Talent Development & Learning Associate
Piedmont Healthcare
06.2023 - Current
Assistant Swim Coach
University Of Wisconsin - Whitewater
10.2022 - 05.2023
Server
Fireside | Mezzanine | Fireside Dinner Theatre
01.2022 - 09.2022
Administrative Assistant
Agropur
07.2020 - 12.2021
Tutor
University Of Wisconsin - Whitewater
01.2020 - 05.2022
Customer Care Intern
Pioneer Metal Finishing
07.2019 - 08.2020
Bachelor’s Degree In Business Administration - Management And Corporate Health Communications -
University of Wisconsin - Whitewater