Abby Tomasi
Salem,USA
Summary
Efficient professional with 10 years of experience and a proven knowledge of customer communications, customer service, and conflict resolution.
Overview
10
10
years of professional experience
Work History
Waitress
Friendly Reds Tavern
Windham, USA
08.2018 - Current
- Served food and beverages to patrons while preparing specialty dishes at tables to enhance dining experience.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Recorded patrons' food orders on slips, memorized orders, or entered them into computers for kitchen staff.
- Prepared itemized checks that detailed meal costs and sales taxes for patrons.
Guest Service Agent
Marriott International
Tewksbury, USA
03.2016 - 09.2016
- Greeted and registered guests, efficiently assigning rooms to enhance guest satisfaction.
- Managed guest reservations, ensuring accuracy and timely confirmations.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Compute bills, collect payments, and make change for guests.
- Captured guest concerns and suggestions, escalating serious matters to managers for prompt action.
- Answered inquiries about hotel services and provided tailored recommendations for local shopping, dining, and entertainment options.
Education
Salem High School
Salem, NhSkills
- Menu knowledge
- Order management
- Food safety
- Cash handling
- Server training
- Customer service
- Attention to detail
- Time management
- Problem solving
- Effective communication
Timeline
Waitress
Friendly Reds Tavern
08.2018 - Current
Guest Service Agent
Marriott International
03.2016 - 09.2016
Salem High School