Abby Uridel
Columbia Fence,
Columbia Station,OH
21
years of professional experience
Experienced professional in hospitality services with strong communication and problem-solving skills. Successfully managed front desk operations while ensuring timely responses to client needs and maintaining organized filing systems, contributing to enhanced customer satisfaction.
Work History
Front Desk Assistant
5 Months- Manage front desk operations, providing exceptional customer service and support to clients.
- Assist with scheduling estimates and coordinate client visits effectively.
- Maintain an organized filing system for client records and correspondence.
- Handle incoming calls and inquiries, ensuring timely responses to customer needs.
- Help maintain a clean and organized front desk area to uphold polished company image.
Licensed Massage Therapist
13 Years 7 Months- Delivered personalized massage therapy treatments based on client needs and preferences.
- Assessed client conditions to develop tailored treatment plans for optimal recovery.
- Maintained a clean and organized workspace, ensuring adherence to health and safety standards.
- Educated clients on self-care techniques and wellness practices to enhance overall well-being.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skill set as a therapist.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Assisted with administrative tasks such as updating patient records, processing payments, answered phones, and greeted customers, and managing inventory of supplies when necessary.
Licensed Massage Therapist
7 Years 5 Months- Collaborated with team members to refine service offerings and improve client satisfaction rates.
- Mentored junior therapists in advanced techniques and customer service excellence.
- Implemented feedback mechanisms to continuously enhance therapy effectiveness and client experience.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
Education
Associates in Massotherapy - Massotherapy
Skills
Excellent communication
Problem-solving skills
Hospitality services
Time management
Attention to detail
Administrative skills
Data entry
Timeline
Front Desk Assistant
Columbia Fence,
04.2026 - CurrentRead More
Licensed Massage Therapist
Strongsville Massage Therapy
09.2012 - 04.2026Read More
Licensed Massage Therapist
Therapeutic Hands
04.2005 - 09.2012Read More
National Institute of Massotherapy
Associates in Massotherapy from Massotherapy
Read More