Abby N. VanAernam
Omaha,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Referral Specialist
CommonSpirit Health Systems
04.2026 - Current
- Managed and monitored patient referral databases to ensure accurate and timely processing of referrals
- Collaborated with physicians, advanced practice providers, and clinic staff to streamline scheduling across patient care continuum
- Communicated with patients to collect demographics and preferences for tailored referral services
Appointment Scheduler
CommonSpirit Health Systems
10.2025 - 04.2026
- Applied critical thinking to schedule patients with appropriate providers and optimal appointment lengths to enhance patient care.
- Scheduled, rescheduled, and canceled patient appointments using EPIC electronic medical records system to maintain organized patient flow.
- Triaged calls and directed them to appropriate provider teams to ensure timely and effective patient communication.
- Ensured appointment accuracy by proactively contacting patients for confirmation.
- Check all providers' voicemail boxes and route messages to appropriate pools.
Office Manager
ISU Extension & Outreach-Audubon County
04.2026 - 10.2025
- Managed daily office operations to enhance organizational efficiency across all administrative functions.
- Supported Extension and Outreach programs through scheduling, logistics, and customer service, facilitating smooth program execution.
- Served as the primary point of contact for the office supporting community outreach and engagement.
- Managed databases pertaining to participant attendance and demographics for all programming.
Education
Diploma -
Audubon High School
Audubon, IA01-1998
Skills
- Referral processing
- EPIC charting
- Appointment scheduling
- Referral management
- Referral tracking
- Database management
- Medical terminology
- Critical thinking
- Customer service
Timeline
Referral Specialist
CommonSpirit Health Systems
04.2026 - Current
Office Manager
ISU Extension & Outreach-Audubon County
04.2026 - 10.2025
Appointment Scheduler
CommonSpirit Health Systems
10.2025 - 04.2026
Diploma -
Audubon High School