Suhay Medina
Orlando,FL
Summary
Results-driven and dedicated professional with a proven track record of effective responsibility management, and fostering a supportive environment. Excited to utilize strong organizational, multitasking, and communication skills in a challenging role. Committed to leveraging a diverse skill set, adaptability, and passion for excellence to drive success in a dynamic work environment.
Overview
20
20
years of professional experience
Work History
Referral Specialist
Orlando Health
06.2025 - Current
- Facilitated seamless processing of referrals, ensuring accuracy and compliance with organizational protocols.
- Verified insurance benefits for clients, navigating complex systems to ensure accurate billing information.
- Managed telephone communications, providing office information and directing calls to appropriate staff.
- Executed precise data entry, maintaining an error-free database for effective recordkeeping.
- Maintained strict confidentiality and compliance with HIPAA regulations in handling sensitive patient information.
- Utilized various scheduling software systems, optimizing efficiency in managing diverse client appointments.
Substitute Teacher
Kelly Educational Services
10.2024 - 05.2025
- Demonstrated trusted performance as substitute teacher, frequently requested by educators based on referrals.
- Implemented proactive behavior modification and positive reinforcement to keep students engaged.
- Managed classroom discipline and routines to foster effective learning environments.
- Supervised lunchroom and recess activities to ensure student safety and enjoyment.
- Executed lesson plans provided by class teachers to reinforce core concepts.
- Maintained consistent schedules to support student routines and enhance educational outcomes.
Homeschool Teacher
Self
09.2017 - 10.2024
- Adapted lesson plans to meet evolving student needs and learning styles.
- Graded assignments, quizzes, and exams to assess student progress and achievements.
- Researched diverse curricula and methodologies for effective educational planning.
- Selected appropriate curriculum aligned with children's abilities and grade levels.
- Compiled and submitted student portfolios to comply with legal requirements.
- Organized engaging hands-on activities to enhance textbook instruction.
- Participated in textbook fairs and homeschool meetings to explore various teaching approaches.
Client Relations Specialist
Direct Interactions
09.2012 - 07.2017
- Efficiently handled high call volumes, consistently surpassing performance targets and maintaining over 90% satisfaction.
- Identified and resolved customer issues proactively, showcasing problem-solving skills and ensuring positive experiences.
- Collaborated across departments to address concerns, delivering comprehensive solutions and fostering communication.
- Provided superior service to strengthen relationships, driving future business revenue.
Referral Specialist
Orlando Health
08.2010 - 09.2012
- Facilitated seamless processing of referrals, ensuring accuracy and compliance with organizational protocols.
- Verified insurance benefits for clients, navigating complex systems to ensure accurate billing information.
- Managed telephone communications, providing office information and directing calls to appropriate staff.
- Executed precise data entry, maintaining an error-free database for effective recordkeeping.
- Maintained strict confidentiality and compliance with HIPAA regulations in handling sensitive patient information.
- Utilized various scheduling software systems, optimizing efficiency in managing diverse client appointments.
Office Manager
Eye Drx
03.2006 - 06.2009
- Managed front desk operations by coordinating appointments and addressing patient inquiries efficiently.
- Optimized check-in and check-out processes to improve patient experience.
- Defined targets and objectives, communicating them effectively to team members.
- Established team priorities, maintained schedules, and monitored performance metrics.
- Oversaw opening and closing of location while managing shift changes for operational success.
- Maintained positive customer relations through proactive problem-solving and corrective actions.
- Implemented electronic health record systems, ensuring compliance with HIPAA regulations and accuracy of patient information.
Education
High School -
Timber Creek High School
Orlando, FL01.2003
Skills
- Fluent in Spanish
- Fluent in English
- Analytical
- Detail oriented
- Teamwork
- Appointment scheduling
- Adaptability
- Leadership
- Lesson plan implementation
- Referral processing
- Insurance verification
- Data entry
- HIPAA compliance
Timeline
Referral Specialist
Orlando Health
06.2025 - Current
Substitute Teacher
Kelly Educational Services
10.2024 - 05.2025
Homeschool Teacher
Self
09.2017 - 10.2024
Client Relations Specialist
Direct Interactions
09.2012 - 07.2017
Referral Specialist
Orlando Health
08.2010 - 09.2012
Office Manager
Eye Drx
03.2006 - 06.2009
High School -
Timber Creek High School