Abby Wellman
Winthrop,ME
Summary
Experienced customer service and hospitality professional with a strong background in leadership, operations, and team support. Proven ability to resolve customer concerns, coordinate service operations, and work effectively in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Purchasing Specialist
Agren Appliance
Auburn , Maine
08.2026 - Current
- Managed appliance purchase orders for Agren Appliance inventory across sales channels.
- Coordinated order status with suppliers, warehouse teams, and sales staff.
- Tracked backorders, substitutions, and delivery updates for customer purchases.
- Managed inventory levels of purchased items in order to avoid stock-outs or excesses.
Customer Service Representative
Agren Appliance
09.2025 - Current
- Troubleshot customer appliance issues over the phone, identifying service needs and enhancing resolution accuracy
- Handled customer concerns, delivering clear solutions to improve satisfaction and resolve issues
- Coordinate with technicians to ensure smooth service operations
- Scheduled service appointments for technicians, optimizing routing and time management
- Maintain accurate records of service requests and customer interactions
Bartender / Server (Part-Time)
Mel's Hilltop
01.2025 - Current
- Deliver attentive, high-quality food and beverage service in a fast-paced environment
- Coordinated team efforts during peak hours to ensure seamless service flow
- Managed orders, payments, and cash handling with precision to uphold service standards
- Cultivated customer relationships to boost guest satisfaction and encourage repeat visits
Dining Room Manager
Poland Spring Resort
04.2025 - 09.2025
- Led and supervised dining room staff, ensuring exceptional service standards
- Developed and managed employee schedules to enhance service efficiency
- Resolved guest concerns while fostering a supportive environment for team members
- Coordinated events to deliver seamless guest experiences
General Manager
Planet Fitness
09.2020 - 03.2025
- Directed daily operations, overseeing staffing, customer service, and facility management to ensure seamless operations
- Recruited, trained, and developed employees, fostering a strong team culture and enhancing collaboration
- Improved team performance and retention through leadership and support
- Resolved escalated customer concerns and operational challenges, maintaining service quality and customer satisfaction
Preschool/Infant Teacher
The Great Adventure Daycare
01.2015 - 01.2020
- Established safe, structured environment that fostered developmental growth
- Facilitated open communication with parents and team members to enhance collaboration
Education
High School Diploma -
Calvary Christian Academy
01-2015
Skills
- Inventory control
- Microsoft Excel
- Customer Service
- Troubleshooting
- Scheduling & Coordination
- Time Management
- Payroll assistance
- Leadership & Management
- Team collaboration
- Team Support
- Problem Solving
- Communication
- Scheduling
- Team collaboration
Timeline
Purchasing Specialist
Agren Appliance
08.2026 - Current
Customer Service Representative
Agren Appliance
09.2025 - Current
Dining Room Manager
Poland Spring Resort
04.2025 - 09.2025
Bartender / Server (Part-Time)
Mel's Hilltop
01.2025 - Current
General Manager
Planet Fitness
09.2020 - 03.2025
Preschool/Infant Teacher
The Great Adventure Daycare
01.2015 - 01.2020
High School Diploma -
Calvary Christian Academy