Abby Woodard
Maryville,TN
Summary
Proven track record of enhancing customer experiences at Sonic Drive-In, leveraging excellent customer service and strong work ethic. Innovated training methods as a Softball Catching Instructor, significantly boosting student performance. Demonstrated exceptional problem-solving and teamwork skills, ensuring safety and efficiency in fast-paced environments. Achieved notable improvements in service delivery and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Carhop Server
Sonic Drive-In
05.2022 - 08.2024
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both co-workers and guests.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Answered guest questions and promoted special products.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
Softball Catching Instructor
Lindsey Novak
- Tracked student progress, identifying her struggles and the root of the problems to develop a set plan each lesson.
- Initiated new learning methods to improve her skill set and boost athletic performance.
Babysitter
Mia Gregory
- Played games, worked on puzzles, and read books to a young girl.
- Communicated positively with the child and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of the child under care.
Education
High School Diploma -
Smith County High School
Carthage, TN05.2024
Skills
- Excellent customer service
- Strong Work Ethic
- Willing to Learn
- Teamwork and Collaboration
- Problem Solving
- Interactive communication skills
- Workplace Safety Compliance
- Time Management
Certification
CPR Certified, Kelsey Scudder (Smith County High School) -April 2024
Timeline
Carhop Server
Sonic Drive-In
05.2022 - 08.2024
Softball Catching Instructor
Lindsey Novak
Babysitter
Mia Gregory
High School Diploma -
Smith County High School
CPR Certified, Kelsey Scudder (Smith County High School) -April 2024
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