Abbygail Bryant
Pensacola,FL
Summary
Dynamic Front Desk Supervisor with a strong background in guest relations and administrative efficiency. Known for resolving conflicts swiftly and optimizing front desk operations, contributing to increased guest satisfaction and streamlined processes.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Front Desk Supervisor
Innisfree Hotels
Pensacola Beach, Florida
04.2024 - Current
- Supervised front desk operations to ensure seamless guest check-in and check-out.
- Managed room assignments and maintained accurate guest records in the system.
- Resolved guest complaints promptly to enhance overall satisfaction levels.
- Coordinated with housekeeping to ensure timely room readiness for arrivals.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Balanced hotel accounts at the end of each shift.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
Head Hostess
Innisfree Hotels
Pensacola Beach, Florida
02.2022 - 09.2023
- Managed front-of-house operations to ensure smooth guest arrivals and departures.
- Coordinated seating arrangements to enhance dining flow and maximize guest comfort.
- Communicated effectively with kitchen and wait staff for timely service delivery.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Trained new staff on hosting procedures and policies to maintain service.
- Answered telephone to provide dining information and take reservations.
Education
High School Diploma -
Gulf Breeze High School
Gulf Breeze, FL05-2022
Associate of Arts - Hospitality Administration And Management
Pensacola State College
Pensacola, FLSkills
- Front desk operations
- Reservation systems
- Guest service
- Customer relationship management
- Room management
- Payment processing
- Cash management
- VIP priority options
- Staff training
- Team coordination
- Conflict resolution
- Time management
- Guest safety
Goals
- To advance into a Front Office Manager or Operations Manager role within the next few years.
- To gain deeper knowledge of budgeting, scheduling, and operational planning.
- To strengthen skills in conflict resolution, team development, and performance management.
Certification
PEP
Languages
Spanish
Limited
Timeline
Front Desk Supervisor
Innisfree Hotels
04.2024 - Current
Head Hostess
Innisfree Hotels
02.2022 - 09.2023
High School Diploma -
Gulf Breeze High School
Associate of Arts - Hospitality Administration And Management
Pensacola State College