Abbygail OQuinn
Mount Wolf,PA
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction, time, and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions, as well as excel in empathy, comfort, and support.
Overview
1
1
year of professional experience
Work History
Team Leader
Chick-fil-A
Bel Air, Maryland
02.2023 - 05.2024
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented strategic plans to enhance team performance and productivity.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Worked closely with human resources to support employee management and organizational planning.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Certified Nursing Assistant (CNA) -
Harrisburg Area Community College
York, PA10-2024
High School Diploma -
Home School
Conowingo, MD06-2022
Skills
- Coaching
- Mentoring
- Complaint resolution
- Program development
- Client communication
- Attention to detail
- Problem-solving
- Expectation setting
- Conflict resolution
- Client service
- Client support
- Employee training
- Team Check-ins
- Goal setting
- Leadership
Certifications
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS) Certification
- Cardiopulmonary Resuscitation (CPR) Certification
References
- Christina Gunn 717-818-5501 cguynn@hacc.edu
Timeline
Team Leader
Chick-fil-A
02.2023 - 05.2024
Certified Nursing Assistant (CNA) -
Harrisburg Area Community College
High School Diploma -
Home School