Abby Yuliana Ramirez-Turcios
Imperial Concrete Construction
SUMMERVILLE,SC
Summary
Dynamic and results-oriented professional with a proven track record in office administration, scheduling, customer service, sales maintenance, and healthcare-related functions. Exceptional communication skills foster strong relationships with customers and colleagues, while keen organizational abilities ensure efficient management of daily tasks and multiple responsibilities. Quick to adapt to new systems and technologies, thriving in both independent and collaborative environments. Committed to delivering high-quality service and support to enhance operational efficiency and drive team success.
Work History
Account Manager
5 Months- Assist with scheduling workers and coordinating daily work activities.
- I am an account manager of my own subdivisions where I manage high end production
- Ensured adherence to deadlines while maintaining high-quality standards in all deliverables.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Responded proactively to shifting schedules and project requirements to ensure continuity.
- Coordinated project timelines and deliverables with cross-functional teams.
Sales Representative Team Leader
11 Months- Managed high-volume inbound calls in fast-paced environment to ensure timely customer support
- Resolved billing questions, updated accounts, and addressed service-related concerns for enhanced customer satisfaction
- Documented customer interactions accurately in systems
- Worked towards sales and service goals
- Learned companies' products, services, policies and procedures
- Multitasked while assisting multiple customers.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Adapted to changing promotions, products and procedures
Restaurant Hostess
2 Years 3 Months- I delivered high-quality customer service in a fast-paced restaurant environment; managed multiple responsibilities, including sitting customers, processing orders and handling payment. Supported team members to streamline daily operations and improve service flow.
- Used computer/order systems to process customers orders
- worked efficiently during busy periods
- Maintained accuracy while handling multiple responsibilities
- Communicated order information with kitchen staff
Sales
4 Years 10 Months- Managed food preparation and sales of food and beverages. Assisted family business with food and drink service.
- Provided exceptional customer service to foster strong client relationships and loyalty.
- Crafted and served beverages in a dynamic, fast-paced environment, adapting to changing weather conditions.
Education
GED
CNA - Health Sciences
Skills
Account management
Client relations
Sales strategy
Networking
Upselling techniques
Customer support
Teamwork and collaboration
Fundamental patient care skills
CPR
Patient care assistance
Patient safety
Daily living activities
Transfer assistance
Vital-Sign knowledge
Windows
Microsoft Office Suite
Google Workspace
Zoom
Email Platforms
Canva
Social Media Management platform
Fluent in Spanish
Report writing
Certification
- Health Science Completer (May 2024)
- Certified Nursing Assistant Certification (May 2024)
- Occupational Safety and Health Administration (Issued Aug 2024)
- Basic Life Support, American Heart Association (Sept. 2023)
- First Aid, American Heart Association (Sept. 2023)
- Stop the Bleed Certificate, American College of Surgeons (Issued Aug 2024)
- National Consortium of Health Science Education Certificate (May 2024)
LANGUGES/CERTIFICATION/SKILLS
Spanish- fluent in speaking, writing, and understanding
Timeline
Account Manager
Imperial Concrete Construction
03.2026 - CurrentRead More
Sales Representative Team Leader
Tmobile Care
03.2025 - 02.2026Read More
Restaurant Hostess
El Jalapefos
01.2023 - 04.2025Read More
Sales
Flea market
05.2019 - 03.2024Read More
Charleston Adult Education Center
GED
Read More
Dorchester County Career+ Technology Center
CNA from Health Sciences
Read More