Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Shilpa Kulkarni

Orange County,California

Summary

Accomplished technology leader with 20+ years of experience driving digital transformation initiatives, delivering scalable enterprise solutions, and leading global teams. Proven expertise in conceptualizing innovative user-centric applications, implementing cloud-based systems, and delivering complex integration and infrastructure projects. Collaborative leader dedicated to promoting an engaged and empowering work culture through partnerships with coworkers. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director, Program Management

ADP
  • Spearheaded and delivered 2 global and cross functional programs spread across 8 products of Compliance Solutions BU
  • Aline to Wisely Migration: Eliminated the cost paid to Visa for DPS processing and hence increased Revenue ($20M)
  • Program completed in 2 years and in 4 phases
  • Lead the program and hosted weekly SteerCo meetings at senior leadership level to update and effectively handle Stakeholder Management, Capacity, Budget, Delivery Milestones, Quality, Production Issue Tracking, Identifying Risks and Mitigation plans to ensure timely delivery of $4m project
  • CS DevOps Digital Transformation/Infinity Control Plane ($4m for 12 months): This program ran across Compliance Solutions Business unit with goal to Federate Services and enable R&D teams to quickly build, configure, monitor and scale infrastructure (VM's, containers), middleware (Tomcat, Spring boot and all the required peripherals (monitoring, logging and password vaults) components required to release products in ADP's private Cloud through a highly simplified, optimal and fully federated experience
  • Led and completed the program's rollout in 8 months (2 months ahead of schedule) across 8 products while managing stakeholders and status through SteerCo Meetings with R&D leaders (VP's).

Director- Application Development

ADP
09.2017 - Current
  • Next Gen North America Tax Engine ($20M yearly, 1M Clients across US and CA, 200+associates globally): Hired, trained, managed and mentored 4-5 Scrum teams (50+ global associates) across 3 time zones of various experience level for ADP's Compliance Solution's Tax Product called N8
  • Collaborated with Business and Engineering team to gather requirements, scope, design, budget, plan, estimate timelines and effort and implemented Profile, Payment and One Tax UI modules for the parallel framework called Next Gen's North America's Tax Engine (N8)
  • Successfully completed 260K+ clients migration across all market segments and 50 Jurisdictions in US
  • Spearheaded training, rollout and adoption of Generative AI's CoPilot across Compliance Solution's BU
  • Provided feedback for Corporate 's Innovation and Technology team's usage.

Global Technical Program Manager

Ingram Micro
03.2012 - 08.2017
  • Led the of IMOnline eCommerce Portal Program (Multi-million dollars engagement) across 3 data centers, 4 regions and 30 countries with new features, enhancements and upgrades on various platforms such as Cloud, Desktop and Mobile Apps and CRM
  • Managed and improved country specific interests, priorities, environments by directly working and communicating with business, coordinating UAT (Pre and post release) and milestones for all 30 countries across the globe in different time zones to achieve highest quality product and customer satisfaction, reducing post deployment issues by 50%
  • Lead the Dev, QA, Release and build teams to adopt modern and use Continuous Integration and Continuous Delivery (Automation) model using Jenkins and ALM process reduced deployment time and outage by 75%.

Project Leader/Sr. Design Engineer

T-Mobile
04.2011 - 03.2012
  • Lead the design, validation and certification efforts of T-Mobile's Packet Core Network, which includes online/offline charging systems (PCRF) for Data, WAP gate way, SGSN, GGSN, for mobile internet services while working as a project lead with different vendors and partners such as Ericsson and Nokia
  • Preparing tests and diagnostic programs, designing test topology for equipment and completing design specifications and procedures for new products
  • Assisted in product's technical and developed technical solutions and system design document (SDD), test plans, tools and procedures.

PROJECT LEAD |CLIENT: MICROSOFT

Horizon Technologies
08.2010 - 04.2011
  • Lead the Gateway Certification tests project ) : to verify all features that enhanced SIP-PSTN Gateway must meet the interoperation requirements with Mediation Server/Microsoft Office Lync Server.

Manager - Delivery (QA, Releases and Support)

Ness Technologies (Narus Networks (Acquired By: Symantec))
09.2006 - 04.2010
  • Managed entire QA, Release, Build and Support teams (>15 resources), leading revenue generating Security Projects like, NarusInsight Solution for Cyber Protection and Traffic Management: Hiring, , preparing test strategy, , feature allocation, defects management, build management, releasing patches, handling customer tickets and defects and developing automated tests (using QC and Perl), nation, status reporting, and updating executives, project and product management personnel on daily and weekly basis
  • Lead and accomplished automation of all manual testing using Perl and QTP there by reducing time to market by 50%
  • And implemented Scrum, Continuous Development-Integration and automated testing, enabling higher quality and faster time to market Championed transition of company's culture from waterfall to Agile

Education

Master of Science in Mobile Communications -

Oxford Brookes University
Oxford, UK
10.2003

Bachelor of Engineering in Electronica & Communications -

Gulberga University
GNDECB, Karnataka
10.2000

Skills

  • Delivery Management
  • Hiring and People Management
  • Excellent written, verbal and presentation communication Skills
  • Vendor Management
  • Program Management
  • Stakeholder Management
  • On site and offshore coordination
  • Requirement analysis and effort estimation
  • Jira
  • Microsoft Project
  • Smartsheet
  • Confluence
  • SharePoint
  • Java
  • Oracle
  • AWS Cloud
  • Gen AI - Co Pilot
  • Mobile Communication
  • Network and Infrastructure and Security Management
  • DevOps
  • Release Engineering, Quality/Automation and Change Management
  • Strategic Planning
  • Policy Development and Enforcement
  • Verbal and written communication
  • People Management
  • Team Management
  • Project Management
  • Organizational Development
  • Budget Management
  • Contract and Vendor Management
  • Corporate Communications
  • Process Improvements
  • Performance Evaluation and Monitoring

Certification

  • Project Management Professional (PMP) Certified, PMI, 2014
  • CERTFIED AGILE LEADER (CAL1), Scrum Alliance, 2019
  • Serverless and Microservices for AWS, LinkedIn, 2024
  • GEN AI FOR BUSINESS LEADERS, LinkedIn Certification, 2024

Accomplishments

  • Digital Transformation Champions Award 2020 - ADP, Awarded for owning and timely and highquality delivery of Infiniti Control Plane and Platform as a Service (PaaS) initiative. Infinity Control plane and PaaS has laid the foundations of a consumer centric Private Cloud focused on core ADP mission of You Build IT, You Own IT, You Run IT! Delivered 2 months ahead of schedule, saving 0.5 M in budget.
  • Aline to Wisely Migration - Acting as owner award by BU President and SVP - 2020 - ADP, Why are you proud of this achievement?
  • New Comer Star Performer of the year 2011- T - Mobile, For successfully leading the efforts of rolling out a new rate plan project ($2.9 M budget) in a record timeframe of 2.5 months.
  • Employee of the year award for 2010 - Horizon Tech, For the feedback received from the client Microsoft, for successful completion of SIP Certification project of Lync Server 2010 . on time and within the budget
  • Employee Of the Year (2008) award - Ness Technologies (Narus/Symantec), Awarded for managing the most significant architectural overhaul, which enhanced system performance by 20%.
  • Commended for Introducing Agile Release Train Process, This included defining quality standards for dev and QA, setting automation goals and using modern DevOps CI/CD and DR strategies leading to anytime deployments ( faster time to market) with no outages and hence improving overall customer rating by +2 points on Pendo.

Timeline

Director- Application Development

ADP
09.2017 - Current

Global Technical Program Manager

Ingram Micro
03.2012 - 08.2017

Project Leader/Sr. Design Engineer

T-Mobile
04.2011 - 03.2012

PROJECT LEAD |CLIENT: MICROSOFT

Horizon Technologies
08.2010 - 04.2011

Manager - Delivery (QA, Releases and Support)

Ness Technologies (Narus Networks (Acquired By: Symantec))
09.2006 - 04.2010

Director, Program Management

ADP

Master of Science in Mobile Communications -

Oxford Brookes University

Bachelor of Engineering in Electronica & Communications -

Gulberga University

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Shilpa Kulkarni