Abcde Kawaiaea
Wailuku,HI
Summary
Dynamic Environmental Specialist with a proven track record at County Of Maui, adept at implementing waste management strategies and enhancing compliance. Skilled in data entry and customer service, I successfully developed outreach programs that improved community engagement and reduced landfill waste, showcasing strong problem-solving abilities and a commitment to sustainability.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Temp Emergency Hire Environmental Specialist
County Of Maui
Wailuku, HI
11.2025 - Current
- Conducted environmental assessments and evaluations to ensure compliance with regulations.
- Developed and implemented strategies for waste management and pollution prevention.
- Collaborated with stakeholders to promote sustainable practices and community engagement initiatives.
- Monitored environmental conditions and maintained accurate documentation of findings.
- Assisted in the preparation of reports for regulatory agencies, ensuring timely submissions.
- Coordinated outreach programs focused on educating the public about environmental issues and solutions.
- Improved company compliance with environmental regulations through regular audits and evaluations of operations.
- Developed comprehensive waste management plans to minimize environmental impact and reduce disposal costs.
- Tracked key compliance metrics and implemented systems to improve performance.
- Released reporting and recordkeeping to meet environmental regulations.
- Conducted research on local ecosystems, providing valuable insights for habitat restoration projects.
- Implemented an effective recycling program throughout the organization resulting in reduced landfill waste.
- Collaborated with government agencies to secure funding for sustainability projects, maximizing resource allocation.
Dispatcher/Office
Wastepro
Kihei, HI
06.2023 - 07.2025
- Coordinated daily dispatch operations to optimize route efficiency and service delivery.
- Managed scheduling for drivers, ensuring timely pickups and deliveries.
- Utilized dispatch software to track vehicle locations and monitor performance metrics.
- Communicated with team members to resolve logistical challenges promptly.
- Developed streamlined processes for handling emergency requests and special shipments.
- Trained new staff on operational procedures and software systems effectively.
- Analyzed dispatch data to identify opportunities for process improvements and cost reduction.
- Led team meetings to review performance goals and enhance collaborative strategies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
- Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
- Assisted in budget management by monitoring resource utilization and identifying opportunities for cost savings or improvements.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Monitored dispatcher performance metrics regularly, providing feedback, coaching, or additional training as needed to optimize productivity.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
Reservations Coordinator
Destination Residences Hawaii, Wailea
12.2022 - 06.2023
- Managed daily reservations process, ensuring accuracy and efficiency in bookings.
- Collaborated with front desk staff to optimize guest experiences and resolve issues.
- Trained new team members on reservation systems and customer service protocols.
- Streamlined reservation procedures, reducing booking errors through process improvement initiatives.
- Implemented customer feedback mechanisms, enhancing service delivery based on guest insights.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.
- Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Reservation Agent
Condominium Rentals Hawaii
Kihei, HI
06.2013 - 11.2022
- Analyzed booking trends to forecast demand and adjust pricing strategies accordingly.
- Developed and maintained relationships with travel agencies to enhance partnership opportunities.
- Led weekly meetings to discuss performance metrics and identify areas for improvement.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Contributed innovative ideas to improve reservation management software functionality based on user experiences.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Implemented training programs for reservation agents, improving their skills and enhancing overall performance.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled reservations and answered questions from interested patrons for busy Number-room hotel.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Worked closely with front desk to achieve full occupancy of property.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained awareness of types of rooms available in different resort locations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed daily reservations process, ensuring accuracy and efficiency in bookings.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Hana High & Elementary School
Hana, HISkills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Document preparation
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- File organization
- File management
- Telephone reception
- Word processing
- Workflow optimization
- Payroll
- Office supply management
- Reception management
- Leadership and supervision
- Proofreading
- Calendar management
- Human resources
- Billing and coding
- Spreadsheet management
- Operations management
- Expense reporting
- Expense tracking
- Team support
- Email management
- Hospitality and accommodation
- Payroll and accounts payable and receivable
- Scanning and copying
- Vendor engagement
- Customer service
- Administrative support
- Computer proficiency
- Office administration
- Clerical support
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Appointment scheduling
- Invoice processing
- Phone etiquette
- Reservation software
- Call control
- Hotel accomodations
- Schedule maintenance
- Record preparation
- Upselling proficiency
- Sales
- Software for reservations
- Problem-solving
- Payment processing
- Reservation management
- Computer reservation software
- Reservation confirmation
- Decision-making
- Staff training
- Critical thinking
- Itinerary planning
Timeline
Temp Emergency Hire Environmental Specialist
County Of Maui
11.2025 - Current
Dispatcher/Office
Wastepro
06.2023 - 07.2025
Reservations Coordinator
Destination Residences Hawaii, Wailea
12.2022 - 06.2023
Reservation Agent
Condominium Rentals Hawaii
06.2013 - 11.2022
High School Diploma -
Hana High & Elementary School