Monique Aguirre
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Work-Hire Claims Assistant/Intake Specialist
Department Of Veterans Affairs
05.2018 - 05.2019
- Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Utilized advanced software tools for efficient tracking and management of claim cases from inception to closure.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
Massage Therapist Intern/Esthetician
Serenity Day Spa
11.2014 - 06.2016
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Maintained strict adherence to ethical guidelines and confidentiality protocols while handling sensitive client information.
- Ensured a clean, organized, and professional workspace for the optimal client experience.
Petroleum Supply Specialist
United States Army
05.2006 - 10.2012
- Supervised the organization’s Digital Training Management System.
- Created, implemented and maintained over 800 personnel files prior to the organization’s deployment.
- Created and implemented an in-processing checklist that ensured all paperwork and deployment requirements were completed and up to standard on all new personnel.
- Assisted in the design and implementation of modernized training programs and schedules.
- Ensured equipment’s operational readiness by scheduling and overseeing regular maintenance of vehicles and radio equipment.
- Coordinated and planned day-to-day operations and logistical support, helping facilitate smooth information exchange between units.
Office Manager
Holloway Productions
06.1996 - 04.2006
- Performs administrative duties related to the position.
- Greet all visitors and creates a favorable impression so visitors feel they are important to the organization.
- Skills in oral and written communications in order to transmit and receive information to other employees and customers.
- Use of a variety of software in order to produce and transmit documents, reports, and correspondence
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Diploma - Esthetics
Miller-Motte Technical College
Fayetteville, NC07.2016
Diploma - Massage Therapy
Miller-Motte Technical College
Fayetteville, NC06.2015
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ04.2014
Associate of Arts - Paralegal Studies
Fremont College - Cerritos
Cerritos, CA06.2012
Skills
- Managing Records
- Data Entry
- Setting up Files
- Coordinating Documents
- Critical Thinking
- Active Listening
- Conflict Resolution
- Customer Service
- Multitasking
- Organizing and Prioritizing Work
- Excellent Administrative Abilities
- Decision-Making
Volunteer Work
Volunteered as a teacher assistant at Van Story Hills Elementary School from September 2017 through April 2020.
Volunteered as teacher assistant and lead teacher at Learning In Faith Together Co-op.
Timeline
Work-Hire Claims Assistant/Intake Specialist
Department Of Veterans Affairs
05.2018 - 05.2019
Massage Therapist Intern/Esthetician
Serenity Day Spa
11.2014 - 06.2016
Petroleum Supply Specialist
United States Army
05.2006 - 10.2012
Office Manager
Holloway Productions
06.1996 - 04.2006
Diploma - Esthetics
Miller-Motte Technical College
Diploma - Massage Therapy
Miller-Motte Technical College
Bachelor of Science - Business Administration
University of Phoenix
Associate of Arts - Paralegal Studies
Fremont College - Cerritos
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