Summary
Overview
Work History
Education
Skills
Basketball, Reading.
Timeline
Generic

Abdelghani Zouhou

Denver,CO

Summary

Proven expertise in resolving software and hardware issues, demonstrated at The Medical Center of Aurora.

Excelled in managing end user access to applications and other resources. Skilled Technical Analyst with experience in troubleshooting and exceptional customer service.


Overview

28
28
years of professional experience

Work History

Technical Analyst II

Medical Center Of Aurora
10.2009 - Current
  • Help end users resolve hardware and software issues
  • Complete assigned projects involving a variety of technologies and ensure their success.
  • Assist vendors complete approved projects
  • Round different departments and help them resolve technical issues and contribute to better patient care.
  • Answer coworkers questions to complete their tasks.
  • Work with different IT groups and use their expertise to solve end user technical issues.
  • Provide excellent customer service and timely resolution to end user issues.
  • Employee of the Month October 2020

Local Access Coordinator

HCA
11.2013 - 05.2018
  • Managed End User Access to applications and systems.
  • Worked with other local and Corporate IT groups to fix access issues.
  • Created Role Based Templates to grant end users access to applications and systems based on their job roles.
  • Worked on adding knowledge tips and how to instructions in MindTouch to resolve Access problems.
  • Weekly visits to different hospitals to help answer and resolve Access questions.
  • Participated with LAC team in giving presentations at different facilities to answer esaf questions for management.

Help Desk Associate

HCA
10.2009 - 11.2013
  • Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
  • Provided phone technical support to our end users.
  • Resolved end user issues on the phone or routed tickets to appropriate IT groups for resolution.
  • Determined scope and severity of issues presented by end users and paged the right IT groups fo resolution when necessary.

Help Desk Associate

Arrow Electronics
08.1999 - 03.2009
  • Provided phone technical support for end users, helped resolve variety of warehouse issues in a multi systems environment involving Novell and Windows servers.
  • Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
  • Helped users resolve Microsoft Office, mainframe application issues like TSO and CICS.
  • Resolved Remote Access and VPN issues for remote users.
  • Worked with users on Blackberry issues.
  • Provided Sales Order support for warehouse users in Mainframe and Web based applications.
  • Helped resolve crucial shipping issues.

Technical Support Analyst

Prime Star
10.1998 - 06.1999
  • Helped end users with MS Office issues.
  • Worked with Exchange team to resolve outlook issues for users.
  • Provided support for Remote Access and internet issues.
  • Assisted in Account Administration.

Technical Analyst

Pacer Cats
04.1997 - 10.1998
  • Helped Theater managers troubleshoot and resolve Ticketing system software and hardware issues.
  • Fixed Sales Reports issues.
  • Worked with managers resolve network issues involving Novell and Windows NT servers.

Education

Bachelor of Science - Mathematics

University of Colorado Denver
Aurora, CO
05-1995

Skills

  • Troubleshoot and resolve software and hardware issues
  • Troubleshoot and resolve Network issues
  • Fix phone issues
  • Resolve Apple devices issues

Basketball, Reading.

I love to play Basketball and I enjoy reading.

Timeline

Local Access Coordinator

HCA
11.2013 - 05.2018

Technical Analyst II

Medical Center Of Aurora
10.2009 - Current

Help Desk Associate

HCA
10.2009 - 11.2013

Help Desk Associate

Arrow Electronics
08.1999 - 03.2009

Technical Support Analyst

Prime Star
10.1998 - 06.1999

Technical Analyst

Pacer Cats
04.1997 - 10.1998

Bachelor of Science - Mathematics

University of Colorado Denver

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Abdelghani Zouhou