Abdelhag Adam Eshag
Dubai
Summary
Seeking to secure a position in the Call Center or Biomdical Products & Equipments or Health insurance company that allows the use of recordkeeping and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ministry Of Health Sudan
Nyala
02.2020 - 09.2022
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and updated databases to handle customer data.
- Implemented and developed customer service training processes.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor Degree - Medical laboratory Sciences, Medical Microbiology & Bacteriolgy
Nile University
Advance Diploma - English Language
Prime Center for English Language
Advance English
Post Graduate diploma - Computer Programming & Management
Central Institute of Management & Technology
Ambala - India02.2011
Diploma - Computer And Information Sciences
Speed Center Fo Computer Sciences
South Darfur State - Nyala01.2008
Skills
- Extensive call center representative experience
- Strong familiarity with product information to inform customers
- Exceptional skills in logging numbers accurately
- Outstanding skills in verifying product pricing
- High creative thinking and customer service skills
- Superior record of closing telephone sales
- Excellent proficiency with MS Office suite
- Sound bilingual abilities in English and Arabic
Certification
- Licensed Medical Laboratory - 2021
- Certified Medical Laboratory Technologist , DHA - 2023
- Health Professions Ethics Training - 2021
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Ministry Of Health Sudan
02.2020 - 09.2022
Bachelor Degree - Medical laboratory Sciences, Medical Microbiology & Bacteriolgy
Nile University
Advance Diploma - English Language
Prime Center for English Language
Advance English
Post Graduate diploma - Computer Programming & Management
Central Institute of Management & Technology
Diploma - Computer And Information Sciences
Speed Center Fo Computer Sciences
- Licensed Medical Laboratory - 2021
- Certified Medical Laboratory Technologist , DHA - 2023
- Health Professions Ethics Training - 2021
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