Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leater Ewing

Houston,TX

Summary

Patient and empathetic Customer Service Representative with extensive background in conflict resolution and customer care. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. One of the top performers with a consistent track record of meeting and exceeding goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Champion Energy Services
Houston, TX
04.2021 - Current
  • Handles customer inquiries and/or providing account balances, processing payments, billing disputes, contract renewals, cancellation, and transferring services to the customers new home.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listening to customers, handling concerns quickly and escalates major issues to supervisor.

Customer Care Agent

Alorica Inc
Houston, TX
04.2016 - 04.2021
  • Fast, courteous, and knowledgeable customer service and support
  • Problem-solving with a positive, can-do attitude
  • Excellent relationship building with the ability to form a rapport with any customer
  • Rapid data entry using multiple order management and fulfillment systems
  • Responsive product knowledge and expertise with confident recommendations
  • Conflict de-escalation, talking down angry callers to turn them into satisfied customers

Education

Associate of Arts - General Studies

Pulaski Technical College
North Little Rock, AR
01.2012

Skills

  • Extensive call center representative experience
  • High creative thinking and customer service skills
  • Strong familiarity with product information to inform customers
  • Superior record of closing telephone sales
  • Excellent proficiency with MS Office and excel
  • Outstanding customer service skills
  • Able to remain calm in a hostile environment

Timeline

Customer Service Representative

Champion Energy Services
04.2021 - Current

Customer Care Agent

Alorica Inc
04.2016 - 04.2021

Associate of Arts - General Studies

Pulaski Technical College
Leater Ewing