Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abdelylah Ed-dahir

Cary,NC

Summary

Highly motivated Support Technical Operations Manager with over 6 years of experience in the fiber network industry , specifically in R&M operations, vendor management, and telecommunications infrastructure. Skilled in leading cross-functional teams, supporting managing budgets, and driving process improvements in fast-paced technical environments. Proven ability to enhance operational efficiency and improve customer satisfaction through proactive maintenance and troubleshooting. Currently in my final semester pursuing a Bachelor's in Information Technology with a specialization in Project Management. I am eager to leverage my skills and experience to contribute to GFiber's mission of delivering superior internet service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

R&M Operations Coordinator/Vendor Manager

TELICS for Google Fiber
04.2022 - Current
  • Managed the maintenance and reliability of outside plant (OSP) telecom infrastructure, including fiber optic networks and supporting equipment, ensuring optimal performance and minimal downtime
  • Developed and implemented preventive maintenance schedules for OSP systems to extend network lifespan, while leading troubleshooting efforts to quickly resolve fiber cuts, network issues, and service interruptions
  • Coordinated with external vendors and contractors for the installation, repair, and procurement of OSP hardware, support managing budget oversight for these activities
  • Implemented reliability improvement programs, monitored system performance using data analysis tools, and ensured compliance with industry regulations and safety standards
  • Collaborated with engineering teams on system upgrades, expansion projects, and emergency response procedures to minimize service disruption
  • Led and mentored a team of field technicians, providing guidance and training to maintain high service quality
  • Develop and implement preventive maintenance schedules to minimize outages
  • Lead troubleshooting efforts for service issues and network failures
  • Coordinate with vendors and contractors for hardware procurement and repairs
  • Ensure quick responses to outages, minimizing downtime and keeping teams updated
  • Improve system reliability through hardware, software, and infrastructure upgrades
  • Ensure compliance with industry regulations, safety standards, and company policies
  • Oversee budget for maintenance activities, optimizing spending and ensuring compliance
  • Monitor system network to track and enhance performance
  • Manage fiber optic network maintenance for optimal function
  • Support system upgrades and expansions, considering maintenance needs
  • Develop emergency response procedures for outages or critical failures
  • Lead and mentor maintenance technicians, providing guidance and training

Broadband Technician

A Plus Communications/Time Warner Cable
Morrisville, USA
08.2018 - 08.2022
  • Supervised installation, maintenance, and repair of voice, Internet, and television services
  • Led outside plant projects, ensuring safety compliance for fiber optic cables, wireless equipment, and hardware
  • Directed new cable line installation (underground and aerial) and oversaw maintenance, evaluation, and repair of existing cables
  • Managed fiber optic cable cutting, splicing, and installation in underground conduits
  • Diagnosed and resolved network issues, guiding troubleshooting efforts using test sets and signal tracers
  • Supervised network system installation and maintenance for private lines
  • Reviewed and approved documentation of work performed, ensuring timely submission of weekly reports
  • Oversaw preventative maintenance on fiber optic cables and related hardware
  • Managed high-speed Internet installation projects, coordinating teams for efficient service delivery
  • Led and mentored technicians on large-scale projects, providing training and support
  • Ensured team certifications and technical knowledge were maintained through training and self-study

Fiber Optics Lead Technician

AT&T
Raleigh, USA
02.2015 - 08.2018
  • Spearheaded on-site installations, managing all aspects of the process from initial setup to final testing and customer training
  • Collaborated closely with clients to understand their unique needs and technical teams to ensure seamless installation of the network
  • Proactively identified and resolved network issues through comprehensive troubleshooting and diagnostic testing
  • Implemented corrective measures to optimize network performance, ensuring high levels of reliability and service functionality
  • Oversaw field operations, providing guidance and support to team members to ensure efficient and effective operations execution
  • Enforced strict adherence to safety protocols, mitigating risks and promoting a secure working environment
  • Coordinated with cross-functional teams, including project managers, engineers, and customer support representatives, to streamline communication and facilitate successful project outcomes
  • Maintained detailed documentation of installations, troubleshooting activities, and test results to ensure accurate record-keeping and facilitate future reference
  • Stayed abreast of emerging technologies and industry best practices through continuous learning and professional development

Education

Bachelor of Information Technology - Project Management Specialization

Southern New Hampshire University
12.2024

Skills

  • Leadership & Team Management
  • Vendor Management
  • Process Improvement
  • Risk Management
  • Network Operations
  • Customer Service

Certification

  • PMP Certification (Accepted Pending Exam Completion)
  • Data Analysis Certification
  • Project Management Certification

Timeline

R&M Operations Coordinator/Vendor Manager

TELICS for Google Fiber
04.2022 - Current

Broadband Technician

A Plus Communications/Time Warner Cable
08.2018 - 08.2022

Fiber Optics Lead Technician

AT&T
02.2015 - 08.2018

Bachelor of Information Technology - Project Management Specialization

Southern New Hampshire University

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Abdelylah Ed-dahir