Abdessamad Razak
Philadelphia,Pennsylvania
Summary
Experienced with navigating city routes and ensuring timely and safe transportation. Utilizes problem-solving skills to manage dynamic driving conditions and enhance rider satisfaction. Track record of maintaining high level of customer service through effective communication and adaptability.
Overview
15
15
years of professional experience
Work History
Uber Partner
Uber
03.2015 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Pizza Delivery Driver
Prunto Uno Pizza
04.2011 - 03.2015
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Technical Support Representative
Atento Call Center Morocco
01.2010 - 06.2010
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate Degree in IT - Information And Communication Technology
ISTA NTIC
SAFI MOROCCOGoogle IT Support Certificate - IT Network Security
Coursera
09-2023
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Route planning
- Map reading
- Time management
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Professional Working
Timeline
Uber Partner
Uber
03.2015 - Current
Pizza Delivery Driver
Prunto Uno Pizza
04.2011 - 03.2015
Technical Support Representative
Atento Call Center Morocco
01.2010 - 06.2010
Associate Degree in IT - Information And Communication Technology
ISTA NTIC
Google IT Support Certificate - IT Network Security
Coursera