Christina Rios

Evaluated ride data to uncover trends that drive strategic decisions for partner support initiatives.

• Implemented feedback mechanisms to optimize driver experiences and address concerns promptly.
• Provided safe transportation for passengers, adhering to traffic laws and regulations.
• Maintained a high driver rating through excellent communication and navigational skills.
• Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
• Utilized technology effectively for managing ride requests, payments, and tracking trip progress.

• Company Overview: becaptured.net
• Photograph couples' engagement sessions, family portrait sessions, newborns, weddings, and more.
• Boutique portrait photographer specializing in high-quality product printing, gallery-wrapped canvases, and acrylic artwork and portrait series.
• Make, sell, and upgrade recommendations via a viewing appointment, using home decor and other backdrops to determine the best photo locations.
• Sold and arranged the design of quality heirloom photo products.
• Set up a website for the business to have an online portfolio, blog, and appointment scheduler.
• Create and post social media content to drive online engagement and book consultations.
• Planned and prepared for on-location and studio shoots.

• Scheduled appointments efficiently, optimizing calendar management for sales teams.
• Communicated effectively with clients to confirm appointments and address inquiries.
• Developed scripts to enhance call quality and engagement during outreach.
• Utilized CRM systems to track leads and monitor appointment status.
• Led initiatives to reduce response times, contributing to elevated customer satisfaction ratings.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.

• Cultivated relationships with clients to enhance customer satisfaction and loyalty.
• Collaborated with team members to strategize on sales goals and targets.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Skilled at working independently and collaboratively in a team environment.

• Developed targeted outreach strategies to engage potential clients and drive interest in services.
• Conducted thorough market research to identify prospects and generate qualified leads for sales team.
• Utilized CRM tools to track interactions, manage pipeline, and maintain accurate records of client communications.
• Collaborated with marketing team to refine messaging, enhancing effectiveness of campaigns and lead generation efforts.
• Won new business by articulating full value of company's capabilities to prospects.
• Increased sales leads by implementing targeted outreach strategies and personalized followups.

• Engaged previous customers and dormant leads to drive registration for return campaigns.
• Conducted daily cold calls to facilitate growth of 25-50 new client registrations each month, surpassing established targets.
• Observed and learned changing customer requirements and adapted sales strategies as needed.
• Collaborated with marketing teams to develop and execute promotional strategies.
• Utilized sales techniques to build customer interest and close sales.
• Explained camp prices and session dates as well as answered questions and addressed concerns of parents.
• Handled an average of 20 inbound calls per day.
• Developed and maintained relationships with prospective clients through outbound communications.
• Utilized CRM software to track interactions and manage sales pipeline efficiently.

• Performs 100+ outbound calls per day to potential customers to introduce lawn care treatment services.
• Effectively engages prospects to identify their lawn care needs and pain points.
• Customizes solutions to align with the specific requirements and preferences of individual customers.
• Addressed inquiries, overcoming objections to secure new business.
• Provides exemplary customer service by promptly addressing concerns and resolving issues to uphold the company's reputation.
• Collaborates with cross-functional teams, including marketing, operations, and customer support, to optimize sales processes and deliver seamless customer experiences.
• Achieved or exceeded company-defined sales quotas.

• Performed 80+ outbound calls per day to business owners already utilizing Yelp for their businesses, in order to upgrade them to new plans and services.
• Encouraged and sold companies on enrolling in advertising programs that would utilizing various new features on the Yelp platform.
• Assisted business owners with the management and set up of an ad campaign.
• Made suggestions to businesses on ad text, ad photos, and other improvements to their Yelp page.
• Made recommendations based on the needs, growth, and budgets of businesses for online advertising.

• Performed 200+ outbound calls per day on behalf of 2-4 different accounts/companies.
• Promoted client companies' products and services to other client companies via 'Discovery' call appointments on Zoom.
• Logged each response using SalesLoft.
• Successfully set appointments for meetings, averaging 6 appointments set per month.
• Sent biweekly reports to clients outlining responses.
• Facilitated the creation of 3 training videos for the training department, recorded using Loom recording software.
• Crafted persuasive sales pitches to communicate value of company products and services.

• Was a high sales performer of various tv, internet, and phone products.
• Earned ability to work remotely from home, while ensuring the needs of the company are met.
• Assisted in test programs to help resolve various computing issues and changes.
• Completed company personal development program while managing phone time and encouraging junior reps.
• Lead a team of 15 people in the Sales Coach role and Team Lead role.
• Trained agents to sell using our call flow/rebuttal.
• Coached and trained agents on live and recorded calls doing call reviews and critiques.
• Handled manager calls and 'turnovers.'
• Insurance sales admin support.
• Managed agents' insurance licensing renewal.
• Managed insurance departments email box, completing mortgage updates and various updates of customers' info.

• Provided quotes and discounts on high volume alloy materials used in the oil and factory industries.
• Managed several large customer account negotiations for orders totaling over $100k.
• Handled checking of orders and ensured quality of products delivered.
• Learned and became proficient on the different products sold such as flanges, fittings, and other items used in oil production, which helped with sales orders.
• Worked with clients around the world, converting units to different standards of measurement to assist with their orders.

• Upgraded and managed business accounts for the southern region of the United States.
• Assisted customers in negotiating contract lengths and discounts.
• Provided extensive knowledge to assist business customers in determining their internet, phone, and TV needs.
• Participated in regular trainings concerning new and existing product changes.
• Assisted with mentoring and training other fellow employees on systems, workflows, and sales methodology.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.