Abdessamad (Samad) Dabir
ENOLA,PA
Summary
Experienced with client relationship management, consistently achieving retention and satisfaction. Utilizes strategic planning to align solutions with customer needs, enhancing overall performance. Track record of effective communication and collaboration within teams to drive success.
Overview
16
16
years of professional experience
Work History
Strategic Inside Mid-Market Account Manager
D&H Distributing
08.2020 - Current
- Utilized CRM software to track client interactions, ensuring timely responses and appropriate escalation when necessary.
- Ensured customer satisfaction with timely issue resolution, anticipating potential problems, and providing proactive solutions.
- Exceeded sales quotas by an average 13% and increased profitability.
- Increased customer retention by conducting regular follow-ups and providing exceptional after-sales support.
- Collaborated with product teams to ensure accurate pricing and timely delivery of products to customers.
- Mentored junior team members by sharing best practices in account management techniques that led to improved overall team performance.
- Established strong relationships with key stakeholders in each account to foster long-term partnerships.
Inside Territory Account Manager,
D&H Distributing
08.2014 - 08.2020
- Developed and presented talks on available products and services that could meet current business needs.
- Documented time, calls, and results, and submitted reports.
- Analyzed competitors'' offerings and devised targeted marketing campaigns to attract potential customers.
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
Sales & Marketing Manager
M.I.T Services
11.2009 - 03.2014
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Prepared sales presentations for clients showing success and credibility of products
- Managed accounts to retain existing relationships and grow share of business
- Developed key account relationships for improved client retention and long-term partnerships
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Analyzed sales and marketing data for improved strategies.
Education
Bachelor of Science - Marketing
Penn State University
Harrisburg, PA05.2009
Associate of Arts - Business Administration
Harrisburg Area Community College
Harrisburg, PA12.2006
Skills
- Account planning
- Relationship building
- Pipeline management
- Account retention
- CRM database
- Business strategy development
- Teamwork and collaboration
- Problem-solving
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Strategic Inside Mid-Market Account Manager
D&H Distributing
08.2020 - Current
Inside Territory Account Manager,
D&H Distributing
08.2014 - 08.2020
Sales & Marketing Manager
M.I.T Services
11.2009 - 03.2014
Associate of Arts - Business Administration
Harrisburg Area Community College
Bachelor of Science - Marketing
Penn State University
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