Abdi Jama
Information Technology
Saint Paul,MN
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Desktop Support Specialist
Maximus
Saint Paul, Minnesota
2021.10 - Current
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Purchased, setup and installed new computers.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies.
- Obtained and evaluated information about new systems, peripherals and software technology.
Help Desk Technician
Corporate Technologies
2020.05 - 2021.09
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Direct Support Professional
Wingspan Life Resources
2017.01 - 2019.05
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
Call Center Representative
Midwest Publishing
Saint Paul, United States
2016.02 - 2018.01
- Assisted team leaders by providing quick status and performance reports to provide information on areas for improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Processed debit and credit card and electronic check payments.
Receptionist
Saint Paul College
2015.07 - 2016.11
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Greeter/Cashier
Buffalo Wild Wings
2015.01 - 2015.05
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Recorded available tables after seating each party using specialized seating software.
- Informed servers of newly seated parties for speedy service.
Education
2011.09 - 2015.06
Associate of Applied Science - Information Technology
2016.09 - 2018.12
Associate of Science - Information Technology
2018.12 - 2020.12
Skills
End-User Account Management
Ticketing System Oversight
Software diagnosis
Desktop support
Timeline
Desktop Support Specialist - Maximus
2021.10 - Current
Help Desk Technician - Corporate Technologies
2020.05 - 2021.09
MyComputerCareer.com - Associate of Science, Information Technology
2018.12 - 2020.12
Direct Support Professional - Wingspan Life Resources
2017.01 - 2019.05
Saint Paul College - A Community And Technical College - Associate of Applied Science, Information Technology
2016.09 - 2018.12
Call Center Representative - Midwest Publishing
2016.02 - 2018.01
Receptionist - Saint Paul College
2015.07 - 2016.11
Greeter/Cashier - Buffalo Wild Wings
2015.01 - 2015.05
Central High School - ,
2011.09 - 2015.06