Abdiaziz Ali

• As a Level 1 associate at the Amazon Fulfillment Center, my role includes processing customer returns by receiving and inspecting returned items for damage and overall condition, categorizing items based on their condition to determine if they can be resold, returned to stock, or require further inspection.
• I also handle indirect tasks by ensuring storage areas are organized and well-maintained, and verifying that all necessary supplies and resources are available to support smooth and efficient center operations.
• Additionally, I acted as a peer communicator, translating for managers to assist associates who do not speak English by providing translation support in Somali.

Problem Solver – Customer Returns

• Investigated and resolved return issues such as missing or incorrect items, mislabeled inventory, and package discrepancies.
• Verified item size, type, and condition using internal tools to ensure proper categorization and processing.
• Generated and printed replacement labels and tickets for inventory correction or reprocessing.
• Collaborated with managers and other associates to resolve exceptions and prevent future issues in the return process.

GTDR Support – Dock Area & Returns Handling

• Helped maintain organization and cleanliness of dock areas to ensure safety and efficiency in item transfers and returns.
• Assisted with loading, unloading, and staging return pallets for outbound and internal transfers.
• Verified and scanned items during transfers to maintain inventory accuracy and prevent loss.

Amazon Ambassador – New Hire Training & Support

• Guided and trained new associates on Amazon policies, safety procedures, and best practices in the Customer Returns department.
• Provided hands-on support and answered questions to help new hires become confident and productive team members.
• Fostered a welcoming and supportive environment to promote associate retention and engagement.
• Delivered feedback and communicated new hire progress to managers and learning coordinators.

• Order Processing:
• Packaging:
• Shipping:
• Loading:
• Skills Developed:
• Attention to detail in processing and packaging
• Efficiency in managing shipping logistics
• Ability to work effectively in a fast-paced environment

• 6-Week Internship Overview
• Week 1: Communication
• Focused on enhancing communication skills.
• Week 2: UI/UX Design
• Gained experience in designing user interfaces and experiences.
• Week 3: Artificial Intelligence and Internet of Things
• Explored AI and IoT concepts and their applications.
• Week 4: The Butterfly Project
• Utilized Power BI to visualize data from an Excel datasheet.
• Week 5: App Design using Figma
• Designed applications using Figma for prototyping and design.
• Week 6: Game Design
• Delved into the principles and practices of game design.