Abdikadir Mursal
Columbus,OH
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Counter Sales Representative
Hertz Car Rental
04.2023 - Current
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered telephone calls to offer information and promote business products.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Finalized sales by completing payments and required paperwork.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Welcomed customers and offered immediate assistance in line with business policies.
Technical Support Specialist
Load And Go Transportation
08.2022 - 02.2023
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
Data Analyst Intern
Hand To Hand Transportation
05.2022 - 08.2022
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Monitored and controlled data upload, checking for successful data import and quality.
- Performed routine tasks under direct supervision and within established procedures and guidelines.
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
Education
Bachelor of Science - Computer And Information Sciences
Ohio State University
Columbus, OH05.2026
Skills
- Team Cooperation
- Basic technical and troubleshooting
- Experience in several programming language including Java, HTML, JavaScript, and Python
Accomplishments
- Somali Student Association
- ColorStack
- National Society Of Black Engineers
- Engineering without Borders OSU
Certification
- [AWS Cloud certification], [Amazon] - [November 2023]
Languages
Somali
Native or Bilingual
Arabic
Professional Working
Timeline
Counter Sales Representative
Hertz Car Rental
04.2023 - Current
Technical Support Specialist
Load And Go Transportation
08.2022 - 02.2023
Data Analyst Intern
Hand To Hand Transportation
05.2022 - 08.2022
Bachelor of Science - Computer And Information Sciences
Ohio State University