Abdinacm Omar

Columbus,OH

Overview

years of professional experience

01.2025 - 03.2026

Handled 50+ networking tickets, including switch troubleshooting and resolving connectivity issues with 98% accuracy.
Completed hundreds of media tasks, such as drive replacements and decommissions, ensuring zero data loss incidents. Used internal ticketing systems to manage 400+ incidents, change requests, and maintenance tasks with consistent SLA adherence.
Supported onboarding and training of 5+ new technicians, promoting process improvements that reduced task time by 30%.
Worked in physically demanding environments, including lifting up to 40 lbs, climbing ladders, and working in tight, noisy, or elevated spaces.
Installed and managed structured cabling infrastructure.

Stronger Together Ohio

Columbus, OH

01.2023 - Current

Developed and maintained a youth program website, ensuring 90% uptime and reliable access for over 500 visitors monthly, demonstrating technical skills in managing web-based infrastructure and providing continuous support.
Set up online systems for event sign-ups and donations, processing 200+ registrations showcasing IT system management skills.
Implemented online systems for event sign-ups and donations, handling over 200 registrations and $5,000 in donations securely, demonstrating skills in configuring and managing IT systems.

E2 Optics Voltage Infrastructure

Columbus, OH

01.2024 - 12.2024

Installed and maintained 500+ server racks, hardware components, and network gear, ensuring 99.9% uptime and system reliability.
Diagnosed and resolved hundreds of hardware and network issues, restoring service within SLA 95%+ of the time.
Partnered with engineers, vendors, and contractors to complete infrastructure upgrades and deployments on schedule.
Executed physically demanding tasks (lifting up to 40 lbs, working in confined or elevated spaces) while adhering to strict safety protocols and data center standards through ticket-driven workflows.

Western Governors University

06.2028