Summary
Overview
Work History
Education
Skills
Websites
Projects
Timeline

MANG KHAI

SNELLVILLE,GEORGIA

Summary

IT Support Technician and Software Engineer with extensive experience in troubleshooting and programming. Skilled in network infrastructure, server maintenance, and technical documentation. Pursuing an Associate of Applied Science in Computer Programming to enhance abilities in system efficiency and user satisfaction.

Overview

3
3
years of professional experience

Work History

Data Center Technician

IES Communications
Atlanta, GA
02.2025 - 04.2025
  • Installed and repaired fiber optic and Ethernet cables, ensuring a robust network infrastructure.
  • Troubleshot and repaired servers, storage, power, and cooling hardware.
  • Monitored network activity to maintain a smooth data flow.
  • Diagnosed and resolved server and hardware issues using comprehensive checklists.

IT Technician

AMAZON
Snellville, GA
05.2022 - 04.2024
  • Resolved system errors and connectivity issues across diverse devices.
  • Provided staff support by fixing system errors and connectivity issues.
  • Logged solutions in ticketing software to support long-term troubleshooting.
  • Enhanced workspace efficiency by systematically managing cables.

Education

ASSOCIATE OF APPLIED SCIENCE - Computer Programming

Atlanta Technical College
05-2025

- Atlanta Technical College: Focused on coursework in Java, C#, and SQL to strengthen programming capabilities and project management skills. Consistently achieved Honor Roll status.

  • Awarded Java Programming I & II
  • Awarded Information Technology Fundamentals TCC (Major Code: IT41)
  • Awarded Structured Query Language (SQL)
  • Awarded IT Analysis, Design, and Project Management
  • Awarded C# Programming I & II
  • Awarded Web Development I
  • GPA: Honor Roll 2022-24

High School Diploma -

Riverside
04-2020

Skills

  • Adaptability
  • Network troubleshooting
  • Server maintenance
  • Technical documentation
  • Software installation
  • Data analysis
  • Team collaboration
  • Basic Programming languages (Java, HTML, SQL, Reactjs, GitHub)

Projects

Personal Website Development

  • Built a responsive personal portfolio website using HTML5, CSS3, JavaScript, and React.js.
  • Deployed the website using GitHub Pages to showcase programming projects and technical skills.

Timeline

Data Center Technician - IES Communications
02.2025 - 04.2025
IT Technician - AMAZON
05.2022 - 04.2024
Atlanta Technical College - ASSOCIATE OF APPLIED SCIENCE, Computer Programming
Riverside - High School Diploma,

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