Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Suhrab Shirzai

Fairfax,VA

Summary

Seasoned Data Center Technician with a proven track record at Microsoft DataCenter Technician, adept in network troubleshooting and fostering team collaboration. Demonstrated ability to enhance service delivery and client satisfaction through effective communication and problem-solving skills. Skilled in both technical support and interpersonal communication, ensuring reliability and continuous improvement in fast-paced environments. Proficient Job Title offering more than Number years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Data Center Technician

Microsoft DataCenter Technician
10.2022 - Current
  • I’ve experience in troubleshooting working with Microsoft direct.
  • Have experience in testing working with Microsoft direct.
  • Assist with running, terminating, and installing IT cabling (Cat5, Cat6, Coaxial, and Fiber Optics)
  • Have work experience in (trunk cable )6 month project
  • Receiving server racks and decommissioning the old racks.
  • Having experience on work T2 devices
  • Install grounding for server racks, equipment, and cable as required.
  • Working direct with Microsoft on dvd Decom
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Running Trunk cable for connection of two sites.
  • Terminate low-voltage devices and it IT hardware. (Servers, switches, etc.)
  • Fully complete all paperwork accurately and on time (timesheets, material transfers, work orders, change orders, tool transfers, and others as required).
  • Dressed and labeled cables for easy identification and traceability.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Managed relationships with vendors and negotiated contracts to secure cost-effective solutions for the data center''s needs.
  • Entered device locations and cable connections into database.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.

IT Help Desk Technician

Arya Wakhan
12.2018 - 12.2020
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.

It Help Desk

Old Friends Information Technology Services
01.2017 - 11.2017
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor Of Business Administration - Business Management

Khana E Noor
Kabul Afghanistan
02.2022

Skills

  • Data Center Operations
  • Network Troubleshooting
  • Computer hardware troubleshooting
  • Network support
  • Hardware diagnostics
  • Diagnostic Testing
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Team building
  • Task Prioritization
  • Interpersonal Skills
  • Self Motivation
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Interpersonal Communication
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Problem-solving aptitude
  • Technical Support
  • Analytical Skills
  • IT support
  • Teamwork and Collaboration

Languages

English
Urdu
Persian
Hindi

Timeline

Data Center Technician

Microsoft DataCenter Technician
10.2022 - Current

IT Help Desk Technician

Arya Wakhan
12.2018 - 12.2020

It Help Desk

Old Friends Information Technology Services
01.2017 - 11.2017

Bachelor Of Business Administration - Business Management

Khana E Noor
Suhrab Shirzai