Abdinasir Muhumed
Minneapolis,MN
Summary
Diligent tellers skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers a high level of service in every interaction.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist.
A Z Friendly Language Inc
Minneapolis, MN
09.2017 - 03.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained financial accounts by processing customer adjustments.
Opretion Manager
Amazon
Shokopee , MN
06.2016 - 05.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Teller
Absa Bank
Cape Town, Westen Cape South Africa
11.2010 - 03.2016
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Operations Manager
Chicanos Clothing Industry
Cape Town , Westen Cape South Africa
03.2006 - 06.2010
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reviewed shift reports to understand current numbers and trends.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Associate of Science - Political Science
University of Cape Town South Africa
Cape Town South Africa03.2012
Skills
- Upselling Products and Services
- Creative Problem Solving
- Customer Data Confidentiality
- De-escalation Techniques
Timeline
Customer Service Specialist.
A Z Friendly Language Inc
09.2017 - 03.2020
Opretion Manager
Amazon
06.2016 - 05.2017
Teller
Absa Bank
11.2010 - 03.2016
Operations Manager
Chicanos Clothing Industry
03.2006 - 06.2010
Associate of Science - Political Science
University of Cape Town South Africa