Abdirahman Ibrahim
Denver,CO
Summary
Dedicated security professional with a proven track record at Code 4 Security LLC, skilled in incident reporting and fostering a safe environment. Known for exceptional customer service and teamwork, I effectively managed emergency situations and enhanced safety protocols, ensuring guest satisfaction and security. Committed to maintaining high standards in all aspects of security operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Code 4 Security Llc
Fort Collins, CO
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Gate Agent
Prospect Airport Services
Aurora, CO
02.2021 - 08.2023
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Home Care Provider
Sunlight Home Health Care
Aurora, CO
03.2019 - 04.2021
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with self-administered medications.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
Education
GED -
Central High School
Garissa Kenya01-2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Accomplishments
- Reduced shoplifting rates by 0% through improved surveillance procedures.
- Helped company recover by identifying and reporting internal theft.
- Successfully completed two-week security training program.
- Established and maintained anti-hijack and major theft protocol.
Certification
- Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners.
- HospitalBased Violence Intervention Program Training Certificate – Health Alliance for Violence Intervention.
Languages
English
Full Professional
Timeline
Security Officer
Code 4 Security Llc
08.2023 - Current
Gate Agent
Prospect Airport Services
02.2021 - 08.2023
Home Care Provider
Sunlight Home Health Care
03.2019 - 04.2021
GED -
Central High School
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