Abdessalam Jabri
Stoneham,MA
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Determined Electronics Sales Associate with a positive attitude and remain composed under pressure. Used to working in busy customer-centered environments. Looking to join a new organization in a sales-driven role. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Electronics Sales Associate
Target
Stoneham, MA
04.2023 - Current
- Demonstrated knowledge of product features and benefits to customers.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Assisted customers in locating products throughout the store and online.
- Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
- Tracked sales trends for electronic products to inform purchasing decisions.
- Updated product knowledge through training sessions provided by vendors.
Customer Service Representative
INTELCIA
Casablanca, Morocco
03.2020 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Some College (No Degree) - Business Economics
University of Hassan 2
Casablanca MoroccoHigh School Diploma -
Ibno Mandour Highschool
Casablanca Morocco08.2019
Skills
- Sales Assistance
- Display Maintenance
- Sales Strategy
- Customer Service
- Customer Needs Assessment
- Product Knowledge
- Store Organization
Languages
English
Full Professional
French
Professional
Arabic
Full Professional
Timeline
Electronics Sales Associate
Target
04.2023 - Current
Customer Service Representative
INTELCIA
03.2020 - 03.2023
Some College (No Degree) - Business Economics
University of Hassan 2
High School Diploma -
Ibno Mandour Highschool