Abdollah Mohammadi

IT Software Specialist

EL CAJON SAN DIEGO,CA

Summary

My main objectives is to work with a dynamic team that encourage the managerial Possibilities of its Employees by certain incentives to gain more rich Experience by hard working Results-driven professional seeking position as IT Support Specialist. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

years of professional experience

Work History

Customer Registration Information

Roshan Development Company Afghanistan, TDCA

01.2013 - 01.2016

Reporting
Making report for all the CRI forms which daily deliver from shops/indirect sales and Kiosks
Organizing the monthly report along with the power point slide presentation
Generating report from SMT, MMs application, Gemalto, and Data Entry
Preparing the overall performance of all CRI employee according to their productivities, Validation, Scanning, Data Entry, and M-pose,
Corporate
Dealing with corporate sales department
Receiving corporate emails and replying them back in a mannerly way
Activating Corporate numbers based on the emails which receives from corporate sales in a day
Rejecting corporate numbers in case of invalid document such as expired license, fake license or the documents are not visible and unreadable
Dealing with SMF customer care department for unlocking and blocking numbers on daily bases
Creating weekly report for sales operation department for the total ID forms received and not received
Answering emails of various departments and confirming them for re-activation of SIM on daily bases
Legal
Answering legal request on timely manner
Creating weekly and monthly report for legal requested number the total numbers answered on time, not answer and under process
Extra working hours, while if legal send us a urgent number which having criminal case I’m responsible to find out the CRI form of that number and send it back to legal department on a timely manner
Archiving
Putting all the CRI forms in file according to their serial numbers
Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
Updated and modified [Software] to maintain required performance metrics and safeguard against security flaws.
Created help desk tickets, troubleshot and resolved desktop issues.

Education

High School Diploma -

OSHA30 General Industry in Progress - undefined

Manufacturing Works Vocational Training - undefined

training in Manufacturing, Yellow Belt Six Sigma, OSHA30 General Industry and digital literacy Six Sigma Yellow Belt Completed - undefined

BCS (Bachelor of Computer Science) - undefined

Khana-e-Noor University

2016

Certificate for professional achievement of KPI and successful work - undefined

2015

Certificate for professional achievement of KPI and successful work - undefined

2014

Certificate for successfully completion of communication training - undefined

2013

DBA (Diploma - Business Administration

2010

Certified in English Language - undefined

Aptech Institute Kabul

2005

Skills

Computer Skills:
Windows XP &7
Microsoft word
Microsoft Excel
Microsoft power point
Microsoft Access
Outlook
Hardware
Software
HTML

Oracle 10G
SQL Management studio
Language Skills:
Languages Writing Reading Speaking Understanding
English Excellent Excellent Very Good Very Good
Dari Fluent Fluent Fluent Fluent
Turkish Good Good Excellent Good
Urdu Very Good Very Good Excellent Excellent
Data Entry and Maintenance

Timeline

Customer Registration Information

Roshan Development Company Afghanistan, TDCA

01.2013 - 01.2016