Abdon Macedo De Morais
Clearwater
Summary
Detail-oriented Computer Systems Analyst focused on enhancing operational efficiency through comprehensive analysis of Business Intelligence Systems and stakeholder collaboration. Expertise in requirements gathering, SQL database management, and user support drives system optimization and improves overall productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Analyst
NTT DATA Business Solutions
São Paulo
04.2013 - 01.2017
- 1. Systems Analysis: Analyze Business Intelligence Systems (BIS), B2C, B2B processes, Amadeus, and SAP systems to enhance operations and decision-making.
- 1. Requirements Gathering: Collect requirements and business rules from stakeholders to inform system improvements and developments.
- 1. Process Mapping and Data Modeling: Map business processes and create data models to optimize workflows and data management.
- 1. SQL Database Management: Perform corrections and analysis of SQL databases to ensure data integrity and reliability.
- 1. Procedure Documentation: Develop and document procedures for tasks performed to standardize operations and improve efficiency.
- 1. SLA Monitoring: Track Service Level Agreements (SLAs) to ensure compliance and maintain service quality.
- 1. Ticket Management: Monitor and control open and pending tickets, ensuring timely resolution and communication with users.
- 1. Systems Monitoring: Oversee systems operations to ensure smooth information traffic and provide technological support.
- 1. User Support: Provide assistance to users in the commercial area and LATAM businesses, addressing their technical needs and inquiries.
- Analyzed system requirements to improve operational efficiency and increase user satisfaction.
- Collaborated with stakeholders to gather and document business needs and expectations.
- Developed process flow diagrams to clarify system interactions and enhance stakeholder understanding.
- Facilitated training sessions for end-users on new software tools and features.
- Conducted system testing to identify issues and ensure functionality meets specifications.
- Created detailed documentation for system processes, user guides, and technical specifications.
- Supported project teams in implementing solutions aligned with client objectives and strategies.
- Evaluated existing systems to recommend improvements that align with industry best practices.
- Designed, developed, tested, documented, and maintained new applications and software components.
- Resolved escalated issues from help desk personnel related to system functionality.
- Identified improvement areas in systems architecture and proposed optimization strategies to align with best practices.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Analyzed user requirements and implemented system changes to improve efficiency.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Implemented quality assurance practices throughout development cycles in order to maximize product reliability.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Provided training sessions for end users on how best utilize the company's systems.
- Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
- Interacted with vendors to negotiate contracts for hardware and software purchases or services rendered.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
Education
Bachelor's degree - Information Management and Technology
Faculdade Metropolitana Unidas
São Paulo, SP12-2015
Skills
- SQL database management
- Data interpretation
- System upgrades
- User support and problem solving
- Stakeholder collaboration
- Effective communication
- Requirements gathering
- ITIL framework
Certification
- Desing & Web, 06/01/09, Present
- Assembly and maintenance of computers, 08/01/08, Present
Languages
- Portuguese
- Spanish
- English
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
System Analyst
NTT DATA Business Solutions
04.2013 - 01.2017
Bachelor's degree - Information Management and Technology
Faculdade Metropolitana Unidas