Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Timeline
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Jose Lopez Damian

Pflugerville

Summary

Accomplished professional with several years of information technology analyst experience, seeking to shift into the web development world. Tech-savvy individual with a passion for learning and keeping up with industry standards. Committed to providing efficient, high-quality solutions.

Overview

5
5
years of professional experience

Work History

HELP DESK ANALYST / SYSTEM ADMIN

FOURLANE
Austin
08.2022 - 02.2025
  • Remote desktop and user management via Intune & MS Entra ID.
  • Uphold company cybersecurity by implementing compliance policies.
  • Manage databases for product licenses, contacts and user login credentials.
  • Create graphs & charts for IT asset data analytics.

SYSTEM SUPPORT ENGINEER

TEXAS HEALTH AND HUMAN SERVICES COMMISSION
Austin
08.2020 - 05.2022
  • Assist with file transferring between Quickbase and agency's cloud based file sharing system.
  • Maintain hardware and software systems on desktop computers, laptops, workstations, and peripheral equipment including printers, scanners, mobile devices, etc.
  • Provide complex computer systems support including: installing, configuring, and supporting the agency's desktop computing environment.

SERVICE TECHNICIAN

CREEKSIDE APARTMENTS
Austin
12.2019 - 05.2020
  • Performed servicing of computers including updates, virus removal and network configuration.
  • Configured and maintained a custom firewall setup.
  • Provided complex computer systems support including: installing, configuring, and supporting the agency's desktop computing environment.

Education

Associates Degree - Computer Science

AUSTIN COMMUNITY COLLEGE
Austin, Texas
12.2019

High school or equivalent - Basic studies, dual credit early-college courses

MANOR HIGH SCHOOL
Austin, Texas
06.2015

Skills

  • Hardware and software troubleshooting
  • Front end development
  • HTML and CSS
  • SQL database management
  • PowerShell scripting
  • Power BI analytics
  • Network configuration
  • Microsoft Entra ID
  • Microsoft Intune management
  • Single sign-on systems
  • Task prioritization
  • Decision-making
  • Professional demeanor
  • Team collaboration
  • Attention to detail
  • Effective communication

Hobbies and Interests

  • Custom PC building
  • Playing bass guitar
  • Photography
  • Fitness and health

Languages

English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2

References

References available upon request.

Timeline

HELP DESK ANALYST / SYSTEM ADMIN

FOURLANE
08.2022 - 02.2025

SYSTEM SUPPORT ENGINEER

TEXAS HEALTH AND HUMAN SERVICES COMMISSION
08.2020 - 05.2022

SERVICE TECHNICIAN

CREEKSIDE APARTMENTS
12.2019 - 05.2020

Associates Degree - Computer Science

AUSTIN COMMUNITY COLLEGE

High school or equivalent - Basic studies, dual credit early-college courses

MANOR HIGH SCHOOL

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