Abdonis Orence
Lake Placid,NY
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to delivering pleasant and comfortable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
5
5
years of professional experience
Work History
Front Desk /Reservations Agent
Mirror Lake Inn
03.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Front Office Supervisor
High Peaks Resort
12.2021 - 11.2023
- Supervised daily operations of hotel front desk in absence of manager.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Relayed information on availability, pricing and discounts to customers.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Took reservations from patrons by phone or online.
- Managed OTA Reservations and handled third party virtual cards.
- Coached employees through day-to-day work and complex problems.
Bistro Attendant
Courtyard by Marriott
07.2021 - 11.2021
- Delivered top quality customer service while managing multiple tasks.
- Processed order transactions and handled debit and cash operations.
- Adhered to food service sanitation guidelines and standards.
- Resolved customer complaints and fostered customer retention and loyalty.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Set tables for upcoming meals by following food service guidelines.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
Housekeeper
Courtyard by Marriott
05.2021 - 07.2021
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Worked with speed and efficiency to meet all job requirements.
Warehouse Worker
Sunshine Flowers
12.2018 - 02.2019
- Established and maintained good relations with customers, vendors and transport companies.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Moved large and bulky items manually or with pallet jacks.
Education
Associate of Science - Computer Science
Bunker Hill Community College
250 Rutherford Ave, Boston, MA 02129High School Diploma -
U.E Julio Jose Garmendia Murrieta
Lecheria, Venezuela07.2019
Skills
- Resourceful
- Order processing
- Customer assistance
- Team oversight
- Accuracy and efficiency
- Administrative skills
- Hospitality services
- Fluent in English and Spanish
- Tech-savvy
- Data Analysis
- I can assimilate new ideas efficiently
- Oral and written communications
Timeline
Front Desk /Reservations Agent
Mirror Lake Inn
03.2023 - Current
Front Office Supervisor
High Peaks Resort
12.2021 - 11.2023
Bistro Attendant
Courtyard by Marriott
07.2021 - 11.2021
Housekeeper
Courtyard by Marriott
05.2021 - 07.2021
Warehouse Worker
Sunshine Flowers
12.2018 - 02.2019
Associate of Science - Computer Science
Bunker Hill Community College
High School Diploma -
U.E Julio Jose Garmendia Murrieta
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