Anna Sherman
Lake Placid,NY
Summary
Dynamic and customer-focused professional with extensive experience at Wood Boat Brewery, excelling in cash handling and inventory management. Proven ability to enhance customer satisfaction through effective communication and personalized service, fostering loyalty and repeat business. Recognized for maintaining high standards in fast-paced environments while managing multiple priorities efficiently.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
Bartender/Sales Associate
Wood Boat Brewery
06.2022 - Current
- Crafted and served diverse cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Developed and implemented efficient inventory management practices for bar supplies.
- Engaged customers by providing recommendations based on preferences and seasonal offerings.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
The Maple Shop
Marcy Miller
06.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Utilized point-of-sale systems efficiently to process transactions and manage returns accurately.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Dog Walker/House and Pet Sitter
Me, Myself and I
02.2010 - 07.2018
- Managed daily dog walking schedules to ensure timely and consistent service.
- Developed positive relationships with clients through effective communication and reliable service.
- Implemented safety protocols for handling various dog breeds during walks.
- Trained new walkers on best practices for dog care and client interaction.
- Monitored dogs' health and behavior, providing reports to owners as needed.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Tailored walk routes to stimulate pets mentally and physically.
Education
No Degree - Natural Resources Management
Paul Smiths College
Paul Smiths, NYAssociate of Science - Liberal Arts And Sciences
Westchester Community College
Valhalla, NY06-2015
Skills
- Customer service
- Cash handling
- Inventory management
- Point-of-sale systems
- Time management
- Communication skills
- Attention to detail
- Customer service expertise
- Memory retention
Timeline
The Maple Shop
Marcy Miller
06.2024 - 10.2025
Bartender/Sales Associate
Wood Boat Brewery
06.2022 - Current
Dog Walker/House and Pet Sitter
Me, Myself and I
02.2010 - 07.2018
No Degree - Natural Resources Management
Paul Smiths College
Associate of Science - Liberal Arts And Sciences
Westchester Community College