Amanda Martinez
Portland
Summary
Dynamic retail professional with a proven track record, excelling in leadership and customer service. Adept at driving sales strategies and mentoring teams, I foster a collaborative environment that enhances performance. My expertise in retail operations and conflict resolution has consistently led to increased customer satisfaction and team success.
Overview
19
19
years of professional experience
Work History
Bartender/Sales Associate
John's Marketplace
Portland
04.2025 - Current
- Deliver diverse craft beers to customers, enhancing overall experience.
- Maintain cleanliness and organization of bar area to ensure safety and efficiency.
- Manage inventory and restock supplies as necessary to prevent shortages.
- Engage with customers, fostering a welcoming atmosphere for all patrons.
- Monitor patron alcohol consumption levels to promote responsible drinking practices.
- Assist customers in identifying suitable products based on individual preferences.
- Answer customer inquiries and located merchandise swiftly for increased satisfaction.
Barista
Starbucks
Portland
01.2016 - Current
- Cultivated welcoming atmosphere to enhance customer experience.
- Executed timely order taking and efficient crafting of beverages and food items.
- Educated customers on menu offerings while effectively upselling products.
- Memorized diverse coffee, tea, and juice recipes, managing bar preparations and stock levels.
- Assembled and packaged delivery orders for quick customer pick-up.
- Maintained cleanliness and organization of store environment throughout shifts.
Retail Customer Liaison
Tip Top Tux
07.2021 - 04.2023
- Communicated order and delivery changes to customers effectively.
- Anticipated customer concerns regarding timelines and coordination, offering timely solutions.
- Facilitated high-volume stores in completing tasks promptly.
- Addressed customer complaints, allowing in-store teams to focus on acquiring new clients.
- Developed spreadsheets to track regional store successes and identify growth opportunities.
Store Manager
Tip Top Tux
Roseville
09.2019 - 06.2021
- Mentored employees, advancing them from entry-level to management roles.
- Applied coaching and organizational strategies to enhance sales in low-productivity stores.
- Developed plans leveraging team strengths to achieve weekly, monthly, and quarterly sales goals.
- Assessed store needs and created schedules to align with business requirements.
- Collaborated with local schools to implement a rewards program for prom rentals.
- Delivered exceptional customer service to staff and clients alike.
- Compiled revenue data for weekly meetings to evaluate store performance and identify growth opportunities.
- Regularly met with Store Managers and higher-ups to strategize staff development and review new merchandise.
Senior Team Lead
Target
Shoreview
01.2017 - 01.2019
- Drove sales in Softlines by utilizing merchandising, customer service, and employee coaching expertise.
- Managed, delegated, and coached 40-60 team members daily to ensure optimal performance.
- Boosted customer service metrics by leveraging incentives and guiding Front End staff.
- Enhanced guest interactions throughout the store for a seamless shopping experience.
- Trained new hires in Softlines and Front End operations effectively.
- Ensured compliance with store opening/closing procedures with detailed hand-off notes.
- Addressed emails and tasks from Executives and Store Leader promptly.
- Participated in monthly Executive Sales Meetings to highlight departmental successes and strategize improvements.
Store Manager
Savvi Formalwear
Blaine
01.2007 - 01.2017
- Oversaw overall store operations to enhance brand visibility and increase revenue.
- Managed staff of up to 20 individuals, including hiring, training, scheduling, and performance management.
- Successfully mentored entry-level employees into managerial positions.
- Developed and executed strategies to achieve weekly, monthly, and quarterly sales targets.
- Assessed store needs proactively and created schedules to align with business demands.
- Maintained inventory, merchandise, and a safe environment for staff and customers.
- Collaborated with other Store Managers and corporate leadership to strategize staff development and operational improvements.
Assistant Store Manager
Savvi Formalwear
Minnetonka
01.2013 - 01.2014
- Collaborated with Store Manager to meet sales objectives and enhance store development.
- Trained all new hires, ensuring comprehensive onboarding and skill acquisition.
- Acted as team lead and subject matter expert, guiding junior staff effectively.
- Delegated evening tasks among employees, optimizing workflow and efficiency.
- Secured bookings for majority of weddings, consistently achieving highest sales record.
Lead Certified Formal Wear Consultant
Savvi Formalwear
Roseville
01.2011 - 06.2011
- Ensured evening tasks were completed in a timely manner.
- Helped maintain and organize the store to maximize efficiency.
- Made cold calls to potential leads for their future business.
- Made follow-up calls with previously contacted leads.
- Called registered customers to ensure accuracy in orders, upsell products, and resolve questions and concerns.
- Assisted with the training of new associates.
Certified Formal Wear Consultant
Savvi Formalwear
Maplewood
01.2007 - 01.2011
- Greeted customers and provided expert guidance on formal wear selection.
- Accurately measured customers to determine appropriate sizing for attire.
- Collaborated with brides and grooms to select formal wear for party members.
Education
Associate of Arts -
Century College
White Bear Lake, MN05-2012
Skills
- Leadership and mentoring
- Customer service excellence
- Retail operations
- Sales strategy
- Team building
- Conflict resolution
- Effective communication
- Computer skills
Timeline
Bartender/Sales Associate
John's Marketplace
04.2025 - Current
Retail Customer Liaison
Tip Top Tux
07.2021 - 04.2023
Store Manager
Tip Top Tux
09.2019 - 06.2021
Senior Team Lead
Target
01.2017 - 01.2019
Barista
Starbucks
01.2016 - Current
Assistant Store Manager
Savvi Formalwear
01.2013 - 01.2014
Lead Certified Formal Wear Consultant
Savvi Formalwear
01.2011 - 06.2011
Store Manager
Savvi Formalwear
01.2007 - 01.2017
Certified Formal Wear Consultant
Savvi Formalwear
01.2007 - 01.2011
Associate of Arts -
Century College