Abdou Sarr
Vitalyst Alithya
Reading,PA
Work Preference
Work Type
Part TimeGig Work
Location Preference
RemoteHybrid
1
Language
1
Certification
4
years of professional experience
Results-driven Productivity Consultant with proven skills in problem-solving and attention to detail. Expertise in enhancing client relationships and implementing effective solutions to improve operational efficiency, trained in multiple Ai tools, certifications from 12 Coursiv accreditation.
Work History
Productivity Consultant
5 Months- Collaborated with project teams to implement solutions that streamline operational procedures for clients.
- Supported client engagement initiatives by analyzing user feedback and identifying improvement areas.
- Assisted in developing training materials for software applications aimed at enhancing user experience.
- Conducted research on industry trends to inform strategic recommendations for client projects.
French Bilingual Agent
3 Years- Provided bilingual support to clients, enhancing communication and customer satisfaction.
- Resolved inquiries swiftly, ensuring accurate information delivery in English.
- Educated clients on products, facilitating informed decision-making and increasing user engagement.
- Collaborated with cross-functional teams to streamline processes and improve service efficiency.
- Help Desk assisting and clients in different assigned platform.
- Software coaching to Account holders of D&B Hoovers
Education
Associate of Applied Science - Business Administration And Management
- Honoree of [Honor Name]
- [3.6] GPA
Skills
Productivity software
Problem-solving
Team leadership
Attention to detail
Data analysis
Team development
Client relationships
Issue resolution
Accomplishments
- Collaborated with team of 56 in the development of Beneva Canada migration and Authentication after acquisition of top 4 insurance companies into one.
- Documented and resolved Benelux UB records for US Bank which led to new Database of 2019 updates Accor Hotel chains.
Certification
USIDHR certification as A Human Rights Consultant
USIDHR certification as A Consultant for children in Humanitarian Crisis
Certified Ai Coursiv 12 Classes on AI tools
Languages
French
Full Professional
Timeline
Productivity Consultant
Vitalyst Alithya
09.2022 - 02.2023Read More
French Bilingual Agent
Dun & Bradstreet
06.2019 - 06.2022Read More
College of Westchester
Associate of Applied Science from Business Administration And Management
Read More